Chris Rancourt Email and Phone Number

• Improved spend per head (SPH) by 3% through motivation and coaching as well as introducing consistent training program.• Achieved a 2.5% increase in theatre attendance by reducing wait times, improved appearance through building maintenance and a better Manager presence on floor.• Through better training, improved speed of service and better labour management we achieved a 4.4% decrease in labour costs.• Increased customer satisfaction by 33% by delivering a more consistent experience and an easier interaction.• Trained entirely new Management team to achieve results and meet deadlines.• Organized files digitally and improved delivery of weekly and monthly reports with Head Office.• Implemented new inventory management system to decrease waste and shrink to achieve a more desirable Cost of Goods• Successfully executed new Health and Safety practices which saw an increase in incident reporting and a decrease in incidents

• Performed hiring duties such as pre-screening, interviews and new hire paperwork;• Created weekly employee schedules;• Forecasted business levels and made adjustments to forecasts throughout the week in order to achieve optimum labour costs;• Executed Health and Safety meetings with JHSC and corrected any outstanding issues;• Analysed Cost of Sales Reports after completing monthly stock counts;• Operated projector equipment, including regular maintenance and troubleshooting;• Organized employee events to increase team morale;• Executed company Vision, Mission and Values in all aspects of business operation

• Assisted with customer concerns in order to resolve issues and ensure repeat business;• Oversaw day-to-day operations of the building, including food service operations;• Coached staff and administered appropriate employee discipline when necessary;• Took appropriate actions to maintain building repairs and maintenance activities;• Assisted with Theatre Manager duties when needed or filling in during holidays;• Participated in monthly managers’ meetings as well as a bigger involvement during our yearly staff meetings, presenting new material and areas of improvement.

• Highest sales by an individual in August 2010 as Sales Representative• Led highest achieving sales team for 2010 as Event Supervisor• Recruited sales team through series of job fairs at local colleges and universities• Trained individual sales representatives to achieve results with no supervision• Coached underperforming sales representatives• Lowered employee turnover in industry with traditionally high turnover rates• Trained other Supervisors to lead and coach sales teams all over Ontario

Northern Rocks Magazine was a digital magazine dedicated to the development of the Northern Ontario music scene. Articles, interviews and special features involving touring and local bands.

Laris Records was an independent record label based out of London, ON created to help financially support the release of Toronto, ON local band "The Imports" debut album "Rhythm and Madness". To date this is the only album released by Laris Records.