Chris Rawlings Email and Phone Number

• Provide strategic and tactical HR support for 6 senior leaders and their organizations totaling 600+ employees including the Chief Procurement Officer, Chief Ethics Officer, General Real Estate, Geo Marketing, and Product Marketing, leading transformational and development initiatives, providing coaching and direction in complex situations, talent management, succession planning, diversity and inclusion goals, and driving data based decisions to achieve organizational goals.• Partnered in leading our Geo Marketing transformation involving entirely new organizational and operating models involving 200+ employees. Managed legal and compliance complexities globally across 40 different countries in planning, communicating, and executing changes including some Workforce reductions.

• Consulted and partnered with multiple VP leaders within Global Supply Chain partnering on HR business initiatives including people strategy, organizational transformation and design, change initiatives, talent development and retention, succession planning, talent reviews, and hiring/location strategy.• Created the Global Supply Chain Career Pathing tool to help facilitate manager/employee career discussions. Tool has since been expanded to include Sales Operations as well.• Created Supply Chain Labor Transformation tool and Dashboard designed to simply month end reporting and drive deeper visibility to key financial and HR metrics.

• Program managed/led Enterprise Groups’ (60,000+ employees) Workforce Reductions program from FY13 – FY16, including design and implementation of new WFR program in FY16 after HPI/E split.• Led the human capital requisition management process and facilitated demand plans for multiple business units within the Enterprise Group (EG), leading to achieving business objectives including Workforce costs and Labor transformation targets.• Partnered with HR, Finance, and Operations providing data analytics support for multiple initiatives including WFR programs, requisition management, headcount planning, and location strategy.• Designed and championed new processes and reports for newly created business units to drive efficiency.

September 2010 – June 2011, September 2011 – July 2012. Created multimedia trainings for university use. Developed and maintained training modules for training website. Coordinated training material with subject matter experts from multiple departments. Maintained and updated training website department training links and web design. Designed training curriculum for staff and faculty training.

August 2010 – June 2011, September 2011 – May 2012. Recruited potential applicants through phone campaign. Created, conducted, and analyzed surveys used for department measures. Completed comparison analysis for existing cohort and potential applicants. Presented comparison analysis to admissions committee. Prepared PowerPoint presentation for conference presentation.

Designed, conducted, and analyzed internal and external research to improve Mars’ leadership development program. Presented recommendations for future changes to Mars’ leadership development program to Mars Leadership and P&O department. Developed and facilitated training on mentoring program. Evaluated and recommended changes for Mars’ exit interview. Reviewed and updated job descriptions.

Analyzed results of a market comparison survey on higher education compensation. Delivered recommendations for changes in Eagle Gate’s job descriptions and compensation plans.

Virtual Team Leader/Team Leader, July 2006 – June 2010. • Managed a team of Customer Service Representatives providing support for 3rd party Telecommunications customers, overseeing training, coaching, performance management and reviews.• Led all virtual teams in sales, call handle time, and quality scores.• Developed management strategies and processes for new virtual teams.Customer Service Representative, August 2004 – July 2006. Provided customer service support for inbound phone customers including: conflict resolution, billing support, technical support, and sales support.