The SCC encompasses three key areas of Rolls-Royce front line support. A dedicated 24/7 AOG operations desk, the global embedded Airline Support Team (AST) network and the Customer Order Administration (COA) managing the demand of parts from Airlines and MRO shops. I am the Quality Lead for the SCC ensuring compliance and advising on anything Quality related.ISO 9001 trained Lead Auditor carrying out Internal & External Audits to ensure ISO, Part 145, SABRe and Rolls-Royce Management… Show more The SCC encompasses three key areas of Rolls-Royce front line support. A dedicated 24/7 AOG operations desk, the global embedded Airline Support Team (AST) network and the Customer Order Administration (COA) managing the demand of parts from Airlines and MRO shops. I am the Quality Lead for the SCC ensuring compliance and advising on anything Quality related.ISO 9001 trained Lead Auditor carrying out Internal & External Audits to ensure ISO, Part 145, SABRe and Rolls-Royce Management System (RRMS) compliance.Tasked with driving quality improvement within the Aftermarket Operations functional teams. Engaging with our Engineering, Delivery and Operations teams with a data driven approach to improve Right First Time (RFT), reduce internal process lead-times and optimise performance.Train, coach and develop the Quality and Business Improvement culture within the Aftermarket space. Lead customer and supplier facing teams to enable sustainable Quality through both engagement and governance.Support the capture, triage, containment, investigation, and closure of customer raised issues ensuring that lessons learnt are captured and disseminated.Manage inputs from multiple service providers and collate their output, identifying trends and allocating resource respectively.Support the improvement of and compliance to the Quality System operated in Aftermarket Operations.Key Achievements:• Complete redesign of Quality Notification (QN) raising process for SSG. Placing the customer experience and airworthiness at the forefront of decisions.• Single point of contact to the Services Control Centre for Quality issues. Carrying out investigations and coaching team members on all Quality and Business Improvement issues.• Consistently out-performed defined KPI metrics since moving into this role.• Consistently holding Operating Business Unit (OBUs) to account by ensuring teams are made aware of how their performance impacts the teams I support. Show less

Inspection role predominantly covering Trent 1000 variants and Trent 7000 aero engine projects. Employed on the High Pressure (HP) system, duties include the inspection and sentencing of assemblies, sub-assemblies, and components in line with current Engine Manuals, Work Instructions, Technical Information & drawings. I was also responsible for the inspection of build operations where stage, dimensional and visual checks are carried out as well as the monitoring of adherence to outlined… Show more Inspection role predominantly covering Trent 1000 variants and Trent 7000 aero engine projects. Employed on the High Pressure (HP) system, duties include the inspection and sentencing of assemblies, sub-assemblies, and components in line with current Engine Manuals, Work Instructions, Technical Information & drawings. I was also responsible for the inspection of build operations where stage, dimensional and visual checks are carried out as well as the monitoring of adherence to outlined mandatory processes and procedures. Show less

Build line Inspector covering all modules on the Trent 700, 900, 1000 and XWB aero engine projects. Also provided support to the Pre-Production projects of the Trent XWB-97K, Trent 1000-TEN and Trent 7000.Quality based role where my duties included: The inspection, recording and setting of engine components, assessing components or modifications to engineering specifications and drawings to ensure compliance, identifying non-conformance and recommend re-work or quarantine of safety… Show more Build line Inspector covering all modules on the Trent 700, 900, 1000 and XWB aero engine projects. Also provided support to the Pre-Production projects of the Trent XWB-97K, Trent 1000-TEN and Trent 7000.Quality based role where my duties included: The inspection, recording and setting of engine components, assessing components or modifications to engineering specifications and drawings to ensure compliance, identifying non-conformance and recommend re-work or quarantine of safety critical items in accordance with company quality standards. Liaise with Design, Quality and Engineering to overcome build issues. Use of SAP quality management system to document non-conformance. Participate in the continual review and improvement process for the business to identify best practice whilst working to deadlines to achieve performance targets. Show less

Employed on Trent 900 and 1000 build line, my duties included: The support of team members in effective delivery of planned work, Compliance with administrative procedures associated with engine build and the traceability of the assembly process, Constant customer focus with a strong process orientation, Effective interaction with the supply chain, Accurate time management recording using SAP.

To expand my knowledge of different types of aircraft I spent a year working in Australia where I brought my wide skill set to help companies hit demanding deadlines and complete complex restoration projects.Key Achievements:• Restoration of a 1942 McDonnell Douglas DC3 and gaining specialised skills on vintage aircraft and components.• Specialised work on Lockheed P3 Orion and Lockheed Hercules C130-J.• Adapting quickly to be able to hit the ground running on established… Show more To expand my knowledge of different types of aircraft I spent a year working in Australia where I brought my wide skill set to help companies hit demanding deadlines and complete complex restoration projects.Key Achievements:• Restoration of a 1942 McDonnell Douglas DC3 and gaining specialised skills on vintage aircraft and components.• Specialised work on Lockheed P3 Orion and Lockheed Hercules C130-J.• Adapting quickly to be able to hit the ground running on established projects. Show less

In my role as Manufacturing Technician for the Walkers division my responsibilities were to supervise and manage: Optimal efficiency of my section, Health and safety, Implementation of planned preventative maintenance, Delegation of manpower around the site.Key Achievements:• Quick effective decision-making saving machine downtime and loss of money for the company.• Effective delegation of manpower which gained senior recognition for hitting production targets.• My observation… Show more In my role as Manufacturing Technician for the Walkers division my responsibilities were to supervise and manage: Optimal efficiency of my section, Health and safety, Implementation of planned preventative maintenance, Delegation of manpower around the site.Key Achievements:• Quick effective decision-making saving machine downtime and loss of money for the company.• Effective delegation of manpower which gained senior recognition for hitting production targets.• My observation of a potential machinery safety issue saw a new system implemented. Show less

During my time at BAE Systems, I was employed across two sites working on Nimrod MRA4 Build and Harrier Joint Upgrade and Maintenance Programs.Key achievements:• Part of a celebrated team of technicians whose work was acknowledged at the highest levels within the company.• Unrivalled knowledge of both aircraft airframes and systems.• Asked to travel to Goa, India as part of a specialist team representing

Extensive experience of the Harrier aircraft gained. Post training, I was employed as part of a specialised team who carried out structural repair and upgrades to the Harrier GR7/9 aircraft. I carried out large scale repairs and modifications as well as front line support to operational squadrons. Key Achievements:• Singled out during training and received the ‘Best Recruit Award’.• First complete upgrade of a jet from rebuild to functional phase.• Gained experience of… Show more Extensive experience of the Harrier aircraft gained. Post training, I was employed as part of a specialised team who carried out structural repair and upgrades to the Harrier GR7/9 aircraft. I carried out large scale repairs and modifications as well as front line support to operational squadrons. Key Achievements:• Singled out during training and received the ‘Best Recruit Award’.• First complete upgrade of a jet from rebuild to functional phase.• Gained experience of delivering an extremely high-quality product in high pressure and often under resourced surroundings. Show less