Chris Reader Email & Phone Number

Mooresville, North Carolina

I lead a team of instructional design professionals that:- Provide onboarding and development for our Customer Care and Installed Sales Team contact center associates.- Provide onboarding and development for field and corporate supply chain associates as Lowe’s expands its fulfillment options by providing dependable, convenient and faster delivery options for customers.

Mooresville, Nc

- Successfully took over development and deployment of Merchandising Specialist in Training program while maintaining strong business partnerships with Merchandising subject matter experts and leadership. Program was re-designed to take advantage of multiple modalities, increased hands-on training, and sequenced based on role responsibilities. Measures of success were strengthened to include manager data points post placement. - Implement, deliver, and maintain training programs for Lowe’s employees.- Ensure all program or initiative success factors are in place at optimal levels and leverages internal and external resources.- Work closely with internal partners and functional business- unit leaders on ensuring a positive learner experience and engagement while delivering the needed business results. - Manage vendor, business, and HR alignment, communications, and activities. - Identify and coordinate program and project dependencies, interdependencies, risks, and issues and then ensures these are appropriately addressed and communicated.

Mooresville, Nc

The Instructional Designer (ID) is responsible for delivering performance solutions that result in the achievement of defined performance objectives. IDs are expected to deliver quality product, service, and experience based on learning theories that improves performance and increases engagement. Duties include assessment and planning for the design, development, and delivery of multiple modality curriculum, performance support, and community network solutions. The ID's work products will impact multiple aspects of the employee experience across the employee lifecycle including on-boarding, engagement, and transistion. The ID is primarily responsible for developing individual solutions that are scalable and will be integrated by others into the larger solutions architecture.

The Regional Loss Prevention Trainer is responsible for conducting instructor-led training for new hire Loss Prevention employees during the on-boarding process. Responsible for the conducting of instructor-led training classes for new hire Loss Prevention employees in assigned regions (currently regions 11, 23, and 27). Conducting Loss Prevention training classes requires a detailed knowledge of and background in Lowe’s store processes and the policies related to those processes. This is inclusive of where breakdowns may occur. Current position requires extensive use of MS Word, MS Excel, MS Outlook and MS Power Point. Projects have been completed using Adobe Acrobat Professional, Adobe Photoshop, Macromedia Flash, Macromedia Fireworks, and Macromedia Dreamweaver Captain of various projects to keep Lowe’s Learning Center courses and other Loss Prevention documents up-to-date. Routinely assigned by Manager of Professional Development - Loss Prevention to review and edit other Regional LP Trainer projects. From June 2005 until February 2008 worked at the Lowe’s corporate office in Mooresville, NC. Responsibilities included working in close coordination with Divisional Loss Prevention Directors on a daily basis, as well as other Director level positions at the corporate LP Office on an as needed basis to create learning programs for various store-level positions.  Performed UAT on several occasions for new or updated programs including Genesis screens and the Loss Prevention portal (CyberManager) Recently completed Human Learning Process course which included Needs Analysis, Planning, Developing, and Evaluating Training, and How to Apply Learning Psychology to Instructional Design

Melbourne, Florida Area

Responsibilities included:- Managing inventory control programs per company policy in order to meet company metrics. - Training store employees on inventory control programs and shrink prevention methods. - Managing safety programs in order to reduce general liability and employee injury claims. - Managing shrink and safety expense lines on Profit and Loss statements.Recognition:- LPM of the Year for Region 11 (2002)

 Duties included the apprehension of shoplifters, training of new Assets Protection Specialists, detection and investigation of internal cases. Interviewing of dishonest team members. Building rapport with local law enforcement, including distribution of Target’s Law Enforcement Grant. Build strong relationship with store management to ensure knowledge and compliance of Target’s Assets Protection core roles of Safeness, Theft and Fraud. Role out of various programs dealing with Target's Safeness, Theft and Fraud, including, but not limited to, dome strategies, Public View strategies and education of Team Members via Impressions of Control. Direct supervisor for 4 Target Protection Specialists and 1 Assets Protection Specialist , including, but not limited to, writing reviews, making schedules and building leadership skills in each via Individual Development Plans. Extensive use of computer generated reports to detect dishonest activity and shortage potential in store. Responsible for getting store ready for inventory process and then conducting audits of inventory team on inventory night. Build Theft strategy based on Top15 Shortage Departments. Orientation of new Target team members about shortage, theft and safeness potentials.

Webmaster and tech support for SpaceNet (later changed to Nebutel) a local internet service provider.

 Duties included the apprehension of shoplifters, training of new Assets Protection Specialists, help Assets Protection Team Leader in looking for signs of internal theft, helped in orientation of new team members, helped initiate safety policies in store. Awarded APS of the Month Certificate for my district (313). Awarded APS of the Month Certificate for my group. Given special mention by Target VP of Assets Protection King Rogers on check fraud case. Completed Target Insights training (internal investigation and interviewing).

 Performed law enforcement and physical security duties in Germany and during the Gulf War. Assigned duties of leadership in field environments and trained new soldiers on law enforcement techniques. Awarded an Army Commendation medal during Gulf War. Was promotable to E-5 (sergeant) when I ended my tour of duty with the Army