Chris Reid Email and Phone Number
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Over 15 years experience as a Product Management leader driving excellence and innovation in successful B2B SaaS organizations.At the core of my approach is a strong focus on customer outcomes and simplicity. Time and again, this focus has allowed me to effectively solve market problems, delight customers and generate value for my company. I have successfully managed multiple product releases, from ideation to launch, using agile methodologies and pragmatic marketing principles.My specialities include building and mentoring high-performing product teams, developing product strategy, fostering cross-functional collaboration, and establishing strong relationships with internal and external stakeholders.With a conscious focus on staying curious, I challenge myself to continually grow as a product leader by expanding my skill set through training courses, staying aware of industry best practices, and exploring emerging technologies and tools.
Msp Process
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Vice President Of Product ManagementMsp Process Mar 2024 - PresentNew Orleans, Louisiana, UsMSP Process’ PSA-integrated platform seamlessly combines patent-pending End-User and Technician Verification, Secure Data Sharing, Integrated SMS/MMS broadcast messaging, a Client Portal and Mobile App for easy ticket management, a Technician App, and Automation Notification Bots. All activities are securely logged for compliance and historical recall, streamlining IT service delivery and boosting client satisfaction.As the VP of Product for MSP Process, my role is to hone the product strategy, understand the needs of the MSP market, and continue to build on the org's already stellar track record of delivering high quality features and products.
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Head Of ProductTeldio Apr 2022 - Mar 2024Ottawa, Ontario, CaAs Head of Product for Teldio, I am responsible for the overall product strategy and success of a suite of radio-focused tools - The Teldio Edge Gateway, TruFleet and TruDispatch - that focus on the Manufacturing, Education and Healthcare markets.I manage several key areas within the company, all of which involve working closely with my peers in Marketing, Sales Engineering, Development and Finance, and necessitate strong project management and communication skills:- Overseeing product development- Refining and evangelizing a vision for the products- Aligning the product strategy with business goals- Researching and recommending target markets- Producing and finalizing pricing plans- Mentoring staff- Communicating with both internal and external stakeholders regarding the strategic, financial and technical performance of the product -
Senior Product ManagerN-Able Apr 2016 - Apr 2022Morrisville, Nc, UsAs a Senior Product Manager at N-able / SolarWinds MSP, my role focused on leveraging qualitative and quantitative data to identify where the Managed Services market was headed, and to steer our products in a direction that met that future market's needs. This was an exciting, challenging position for me, and involved all the things I love about Product Management - customer interviews, surveys, market research, and numerous intelligent conversations with a talented team of co-workers.- Main stage public speaking at 10+ of N-able/SolarWind's Empower events, in front of hundreds of customers- Managing 15+ release cycles (from designing requirements to running the Beta to releasing the final product) of N-able's N-central RMM platform- Contributing to the ongoing growth of a thriving, well-reviewed online community for N-able / SolarWinds MSP -
OwnerReid Consulting Services Jul 2014 - Apr 2016As the owner of Reid Consulting Services, I assisted Managed Service Providers (MSPs) who used N-able's suite of management applications as well as BrightGauge's reporting platform. I provided the following services to my customers:- Best Practices and configuration- On-site Training- Group/Team training- Process recommendations- Custom service creation- Script creation- Configuration of BrightGauge reports and gauges
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Product OwnerJsi Telecom Jul 2013 - Feb 2016Ottawa, On, CaAs the Product Owner for JSI's Deployment team, I was responsible for managing projects that materially improved the company's ability to deliver new systems to customers in a cost-effective manner, and to support those systems at scale. Notable projects and technologies include:- Reducing system build times from days to hours through the use of automation tools such as Puppet to deploy large-scale virtualized deployments- Providing support tools (applications, procedures and support) to JSI's Technical Support department- Ensuring that JSI's environments meet stringent security standards, both domestically and abroad- Designing and managing complex, Enterprise-level Active Directory environments- Prioritizing the feature backlog- Writing new requirements -
Product ManagerN-Able Technologies May 2011 - Jun 2013Ottawa, Ontario, CaResponsible for analyzing market needs, producing software requirement to address market concerns, and managing/delivering software releases so that they are of high quality and on schedule. -
Product AnalystN-Able Technologies Jan 2007 - Apr 2011Ottawa, Ontario, CaResponsible for gathering customer feedback and feeding it into the corporate roadmap. Conducting training of the Solutions Architect and Sales teams. Hosted webinars and live seminars. Managed the social media aspects of marketing a world-class software application, including message boards, Twitter, Facebook, and other social media outlets.
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Business Support AnalystBell Sympatico Oct 2004 - Jan 2005Montreal, Quebec, Ca -
Office StaffOtto'S Collision Centre Mar 2003 - Oct 2004
Chris Reid Skills
Chris Reid Education Details
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Algonquin College Of Applied Arts And TechnologyTelecommunications Electronics -
Bell High School
Frequently Asked Questions about Chris Reid
What company does Chris Reid work for?
Chris Reid works for Msp Process
What is Chris Reid's role at the current company?
Chris Reid's current role is VP of Product | Product Strategy, Product Discovery, Leadership | I help B2B organizations increase revenue and retention by focusing on what their customers value.
What is Chris Reid's email address?
Chris Reid's email address is ch****@****nds.com
What is Chris Reid's direct phone number?
Chris Reid's direct phone number is +161359*****
What schools did Chris Reid attend?
Chris Reid attended Algonquin College Of Applied Arts And Technology, Bell High School.
What skills is Chris Reid known for?
Chris Reid has skills like Product Management, Saas, Competitive Analysis, Management, Cloud Computing, Project Management, Enterprise Software, Managed Services, Virtualization, Product Marketing, Product Demonstration, Sales.
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