• Level 3 – Escalation & POC• Support for critical server & network down issues• VIP User Support• Server & Network Deployments• On-prem to Azure Migrations• Employee development and training• SAN Troubleshooting

• Providing valuable IT solutions to Small and Medium Business• Managing Clients IT Infrastructure - Desktops & Servers and Backup & Recovery• Consulting, Project Planning and Implementation Services• Working with both private and government contract clients• Server, Network, and Desktop maintenance• Planning and implementing complete infrastructure overhauls• New Client Onboarding• Email Migrations• Network Audits• Managed Services pricing structure and project bidding

• Upgrading and installing firewalls, switches and other network hardware• Performed PC deployment based on site requirements• Migrating customer sites from window XP to 7• Install and configure Backup Servers, WiFi AP's, and Printers

• Setup and maintained new, existing, and terminated users• Maintained Microsoft Exchange Server & Active Directory accounts• Monitored and managed help desk ticketing system• Setup, configured, monitored and maintained Pelco DX8100 30 camera DVR system• Planned & performed mass PC deployment for a sister company(Omega Title, LLC)• Provide end-user support for hardware, printers, software, smartphones(Android & iOS)• Assisted co-workers with technical questions and solutions related to technology.

• Prepared and submitted our offices judgment affidavits• Logged in recorded and unrecorded documents received from court• Sat in meetings with clients on major changes to the affidavits process• Created a helpful follow up team manual with procedures for each task • Created a helpful Affidavits manual with procedures for different affidavits• Developed and trained clients overseas on the affidavit preparation process.

• Organizing and tracking PC’s in deployment project. • Deploying new equipment and decommissioning old equipment.• Sign off and overseeing equipment other technicians have deployed.• Updating supervisors on current conditions and time management• Moving old equipment to designated area