Chris Rhode Email & Phone Number

Guilford, Ct, Us

Guilford, Ct, Us

Southington, Ct

•Managed a portfolio of 3-6 concurrent projects with competing deadlines and priorities, adhering to both Waterfall and Agile methodologies within the Software Development Life Cycle (SDLC).•Provided senior technical support to project teams and user departments across all applications.•Demonstrated expertise in managing increasingly complex projects, both in scope and number.•Acted as a subject matter expert in multiple areas, including innovative technologies, printing, over 10 developed applications, and additional key topics.•Developed and managed detailed project plans, delivering regular status updates to management.•Conducted thorough software testing against requirements to ensure alignment with business needs.•Analyzed and resolved software defects by collaborating with developers to implement effective fixes.•Responded quickly to production issues, delivering immediate fixes while maintaining established controls and processes.

Southington, Ct

•Took on a larger role in the Software Development Life Cycle (SDLC), with an expanded focus on business perspectives in software development.•Managed multiple projects simultaneously, handling increased complexity and responsibilities.•Collaborated closely with cross-functional teams to ensure successful project execution and alignment with business goals.•Self-taught Windows Presentation Foundation (WPF) to effectively support and contribute to the Sales Tracking project.

Southington, Ct

•Supported all phases of COCC's SDLC to meet business needs and drive system improvements.•Developed in-depth application knowledge, particularly in design and functionality.•Analyzed defects in existing software, documented corrections, and contributed to the resolution of technical issues.•Defined product functionality based on customer/vendor feedback and industry requirements.•Created, wrote, and presented detailed bug fix and functional design specifications in line with COCC standards.•Integrated system enhancements with the core platform.•Designed and executed comprehensive test plans to ensure quality and functionality.

East Haven, Ct

•Process customer transactions quickly, efficiently, and accurately while maintaining the personalized customer experience consistent with the People’s United Bank brand.•Anticipate, identify, and resolve appropriate customer inquiries while referring higher order inquiries to appropriate staff.•Balance individual cash box at the end of every day.•Balance the vault and ATM following operational policies.•Order supplies and cash for the branch.•Identify opportunities to discover new customer relationships and improve current customer relationships through sound product knowledge.•Create awareness of products and services.•Update the Branch Incentive Plan.•Responsible for codes to the vault, ATM, and the premise in order to open and close the branch.•Coach co-workers on best practice and operational procedures. •Create innovative solutions to improve daily efficiency.