With over twelve years of experience as a technical and systems analyst, I have progressed from an Application Analyst to Application Analyst I to Application Analyst II, culminating in my current role as a Systems Analyst. This journey has equipped me with in-depth expertise in Agile and Waterfall methodologies, allowing me to deliver seamless and effective project execution. My responsibilities have spanned managing a diverse portfolio of projects, integrating system enhancements, and identifying opportunities for process improvement.At COCC, as a Systems Analyst, I oversaw entire projects, guiding them through every phase of the process. My role required refining requirements in collaboration with the product group and clients to meet the needs of over 160 different financial institutions. Once the requirements were finalized, I transitioned into the design phase, where I developed new screens, tables, services, APIs, cards, and other components as needed. Following the completion of development, I conducted rigorous QA testing to ensure the quality of changes. Finally, I supported Customer Acceptance Testing (CAT), ensuring client satisfaction and smooth implementation.I am committed to exceeding client expectations through meticulous planning and collaborative teamwork. Leveraging my analytical skills, I aim to innovate and drive efficiency, aligning with the mission to deliver superior technical support and solutions.