Leading the Asset Management, Business Continuity, Application Engineering and Support, End User Technology, Service Management (inc. IT Support, Service Desk and Service Delivery), Telephony and Unified Communications and Vendor Management teams within bet365 across multiple locations worldwide. Defining our strategy for the future aligned with the business, defining and managing the capital investment plan alongside delivering quality and secure services for our customers and employees. Defined and built our new Vendor Management capability to drive value, leverage our relationships and provide commercial and service governance across a wide, diversified range of vendors and technologies.. The function has driven improved working standards and processes along with significant commercial savings over the last 3 years.Established key stakeholder relationships with other Technology and business leaders by developing a clear understanding of their needs and ensuring cost-effective delivery of IT Services to meet those needs.

Completed programme at bet365 managing and delivering requirements for regulatory change. Worked across the business with senior stakeholders.

Defined strategy for a major UK Billing and CRM programme for all Channel Partners and established a new Delivery Programme dedicated to all Indirect and Wholesale Channel Partners within the UK business that was something new for Vodafone UK.

Driving the business and technology strategy in conjunction with the leadership team and leading a department accountable for Billing Operations, Order Processing, Stock Control, Software Development, Infrastructure, IT operations and Service management. Defined and managed OPEX and CAPEX budgets for rapidly growing business and led the delivery of several high profile projects.

Creation of a new Technology function accountable for fixed line telephony services for the UK business, Vodafone Group companies and Outsourced Call Centre Partners. This included code development, Infrastructure, Telephony Operations and vendor management of partners supporting the services. OPEX and CAPEX budget definition and management. Defined the strategic roadmap, sponsor for key projects and relevant stakeholder management across the business.

Leading the IT functions from the acquisitions of Singlepoint 4u, Project Telecom and Central Telecom and overseeing the integration of the businesses into the UK technology architecture and support structure in conjunction with senior business stakeholders. Three teams across the Stoke, Newark and Burton sites. Accountable for end to end IT delivery, software development, Infrastructure, IT operations and Service management.

Leading and developing a team supporting Infrastructure, Application Services and IT Operations within a rapidly growing airtime service provision business. Accountable for multiple teams and the delivery of quality IT services for the business and its customers. Defined the IT budget, lead the delivery of strategic projects and managed key vendor relationships. An integral part of the acquisition activities with Vodafone UK for the broader IT department.

The companies were part of the North West Water Group in 1993 but were sold, along with the rest of the North West Water Process Equipment Division, to U.S. Filter in 1996. Accountable for all IT systems and teams within 5 UK businesses, IT Delivery, Infrastructure and operations alongside Group integration activities after the acquisition. Definition of IT strategy and secured investment for the provision of common business systems and information sharing across all 5 businesses.