▪ Assist with audio engineering tasks and help with recording live instruments and sound setup; assist with creating audio tracks using REAPER and editing video clips using VEGAS.▪ Help create and manage posts for social media (Facebook, Instagram, Twitter, and YouTube); set up marketing campaign ads on social media and ships merchandise to customers.▪ Write copy for organization’s press kits and edit and proofread all marketing material.

* Delivered comprehensive remote technical support for the company's proprietary medical practice software, overseeing functions such as billing, appointments, and patient records management.* Demonstrated exceptional customer service skills in resolving diverse end-user issues, including login difficulties, initial setup for file servers and workstations, challenges accessing files on the cloud, and other miscellaneous technical concerns.* Specialized in supporting clients utilizing the cloud-based system, leveraging Remote Desktop Connections for seamless access and troubleshooting across vital servers.* Mastered the software through in-depth training, utilizing the same materials provided to clients. Ensured a proficient understanding to address queries accurately and efficiently.

▪ Design, configure, test, and troubleshoot application and hardware solutions; execute unit tests, integration tests and user acceptance tests; maintain knowledge of POS systems, PC operating systems, and tablet technology.▪ Design and test workflows, reports, interfaces, customizations, and forms to meet specifications and user requirements; analyze potential gaps and recommend cost-effective technology solutions.▪ Received training on TCP/IP, FTP and SSL protocols, SQL, scripting, and batch files.

▪ Exhibit excellent customer service skills and ensure positive experience for all customers; handle all customer issues in accordance with company policy and promote a positive shopping experience for all customers.▪ Train new employees on Point of Sales system, company products, returns, handling money, providing excellent customer service, teamwork, effective communication, and creating a positive customer experience in-person and over the phone.▪ Collaborate and communicate with supervisors and team members each shift to ensure efficiency and productivity; work and meet deadlines with minimal supervision.▪ Help other team members with problems and/or tasks when needed; maintain the sales floor by restocking shelves, updating pricing information and completing inventory management tasks as directed by supervisor.▪ Handle all cash, checks and credit card transactions with precision while following company policies and procedures.

▪ Provided remote tier 1 IT support to 6,000+ end users (Red Lobster and Orange Leaf restaurants) and Field Technicians in 24/7/365 Help Desk environment via phone, email, portals, and instant messaging; provided excellent customer service.▪ Initial point of contact for end users; responded to, and resolved, 300+ issues per week; conducted initial evaluation, categorization, and triage of issues while entering relative information live into ServiceNow and NetSuite as it was reported.▪ Performed troubleshooting for on-site POS terminals, KDS systems, HP servers, VOIP phone systems, and other hardware and software via remoting into Windows workstations, phone, 3rd party web-based portals, instant messaging, and email.▪ Met or exceeded service-level agreement (SLA) for Frist Call Resolution of 80% or higher while providing excellent customer service; escalated incoming issues as needed.▪ Used IT training and knowledge of System Center Configuration Manager (SSCM), Active Directory (AD), PowerShell, Virtual Network Computing (VNC), Microsoft Windows OS, and other various tools to provide effective tier 1 support.▪ Searched existing, created new and/or updated case records in NetSuite ticketing system for all customer interactions; searched knowledge base for every customer call to be able to provide prompt resolution.

▪ Provided fast and friendly customer service to guests; helped find products, answered questions, handled complaints, and escalated customer issues to the appropriate department and leadership.▪ Collaborated and communicated with supervisors and team members each shift to ensure efficiency and productivity; worked and met deadlines with minimal supervision.▪ Received and unloaded shipments and accurately stocked and replenished products; ensured all aisles were clean, organized, and free of any hazardous materials.

▪ Provided customer service and customer support for lens.com customers via phone and online chat messaging; helped 50-60 customers per day with issues, placing orders, and tracking orders; escalated customer issues as needed.▪ Used Customer Relationship Management (CRM) software to document and record customer data, information, and calls.▪ Identified opportunities to improve customer service experience and offered ideas to leadership to resolve internal and external customer issues to provide stronger first call resolutions.▪ Provided guidance and training on policies, procedures, and software to less experienced team members and new hires.▪ Monitored the company's Facebook account and responded to customer’s questions and post comments.▪ Used Microsoft Excel to manage, maintain, and update scheduling spreadsheets for customer follow-ups.

▪ Responsible for customer service, customer experience, and maintaining customer records; served as information agent for hotel guests, handled any guest problems and/or requests, and escalated any unresolved issues to management.▪ Performed guest check-ins and check-outs, payment and cash handling, answered hotel switchboard and forwarded calls, and accepted and delivered mail, packages, and messages to guests and/or appropriate hotel departments.▪ Performed audits for night shift; generated, printed, and evaluated reports and delivered results to management.

▪ Trained on setting up, sorting, filing, and retrieving military records as needed.▪ Pulled requested records from different archives; returned records using the correct organization system, made copies of requested material, helped clean and maintain documents, and helped move new records into the archives.▪ Received the Archivist’s Award (highest honor NARA gives to regular employees) for saving unearthed military records before they were ruined by an infestation of insects.