Chris Ricker Email and Phone Number
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I am an accomplished, dedicated, and personable leadership training and development expert credited with driving exceptional success through organizational leadership, thriving environment, and business acumen. As such, I excel at the intersection of change management, modern technology, and training program design, including leveraging an extensive background in financial and banking industries. As a strategic thinker and quick learner, I am also noted for evidence-based development of methods, tools, processes, and approaches to building cohesive and high-performing teams through training, mentoring, and initiatives. My focus also extends to preparing and managing developmental budgets while diligently tracking the progress to ensure consistent improvement, efficiency, and alignment with the overall mission, vision, and objectives.
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Learning And Development ManagerLafayette Federal Credit Union Jan 2024 - PresentRockville, Maryland, UsHired to lead the enterprise-wide staff readiness, development, and performance transformation, I work in direct partnership with the executive leadership. As such, I manage the design, improvement, and utilization of various aspects of the learning and development infrastructure, instructional design, strategic planning, and budget. Establishing a comprehensive sales training program, I also apply lean methodologies to significantly improve operational efficiency, streamline processes, and improve overall performance. In addition, I take pride in proactively identifying, developing, and implementing accurate KPIs designed to enable data-driven decision-making, consistency, and continuity.
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Sr Talent Development Manager (2019 - Present) | Learning Development Specialist (2015 – 2019)Signal Financial Federal Credit Union Oct 2019 - Oct 2023Kensington, Maryland, UsPromoted to lead the enterprise-wide staff readiness. Initially recruited to join the enterprise at the request of the Senior Vice President to establish a training department, I revamped the operations, customer service level, and sales efficiency at two flagship branches. Nonetheless, I introduced the essential infrastructure, including key performance metrics, quality control processes, workflow procedures, and employee training.•Increased company-wide deposit and loan assets from $325M to $400M by establishing proactive and relationship-driven consultative sales training.•Saved $8k in annual costs by expertly negotiating vendor agreements for Learning Management System (LMS) and gamification.•Boosted checking account production by 370% within a year by cultivating strong partnerships with Verizon’s HR team and through outreach to their new hires.•Achieved CSAT satisfaction score of 90% through the Call Center leadership service training, compared to the industry standard 70%.•Improved sales performance and cross-selling opportunities, leading to the growth of average products per household from 3.8 to 4.7.•Reduced employee turnover by 72% through the implementation of the ADDIE model across all training programs.•Grew the consumer loan portfolio by 36%, including a 21% new membership and a 21% new deposit increase. -
Branch ManagerM&T Bank May 2009 - Feb 2015Buffalo, New York, UsRising swiftly through the ranks, I successfully managed the operations and performance of two top-performing branches in the region within the first two years. I was able to achieve that because of my dedication, meticulous attention to detail, and great interest in the bank’s robust training and development program. Last but not least, I also managed account openings, loan processing, and branch operations while actively leading in developing business banking. •Achieved $221% attainment of the annual sales goals, earning the recognition as the Top Performing Branch in the Greater Washington Market.•Subject matter expert on driving culture change and leading training associated with mergers and acquisitions.•Launched a “DiNovo Branch” featuring the latest technological enhancements, fostering strong community relationships, and achieving exceptional sales growth. •Managed 15 direct reports.
Chris Ricker Skills
Frequently Asked Questions about Chris Ricker
What company does Chris Ricker work for?
Chris Ricker works for Lafayette Federal Credit Union
What is Chris Ricker's role at the current company?
Chris Ricker's current role is Senior Manager | Training & Development.
What is Chris Ricker's email address?
Chris Ricker's email address is cr****@****ine.org
What is Chris Ricker's direct phone number?
Chris Ricker's direct phone number is +130193*****
What skills is Chris Ricker known for?
Chris Ricker has skills like Banking, Credit, Leadership, Branch Management, Consumer Lending, Loans, Sales, Management, Training, Retail Banking, Branch Banking, Leadership Development.
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