Chris Rickett Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

United States

Supporting business goals through the enhancement and customization of internal and external systems to create a customer friendly user experience.

Translate product strategy into a detailed backlog of features and user stories with requirements articulated through clear acceptance criteria. Collaborate with a delivery team to implement new features and measure its effectiveness in creating a hassle-free customer-facing experience. Facilitate reviews with delivery team to support backlog refinement, sprint planning, and longer term release planning.

Set product vision and established a roadmap for Aviation Security applications by partnering with stakeholders, business users, and 3rd party vendors. Developed detailed business requirements and collaborated with Policy and Procedures, developers and testers to ensure a shared understanding of new features and assist in implementation.

Responsible for providing test strategy for Web and Kiosk Check-In, Airport Technology, and alaskaair.com, contributing to the delivery of high-quality products. Worked closely with 3rd party vendors and multiple internal teams and stakeholders to ensure product vision is accurately implemented while meeting aggressive timelines. Developed business artifacts, such as use cases, process flow diagrams, and test plans.

Responsible for managing enhancements to airport applications. Worked together with various product owners to analyze business needs and providing detailed business and technical requirements for new features.

Provided excellent customer service to travelers by assisting with general inquiries, flight bookings, pricing, and ticketing. Served as a business focal in complex pricing structures and ticket reissues and refunds.