Chris R.

Chris R. Email and Phone Number

Business Systems Analyst IV | IT Applications @ Dallas County
Chris R.'s Location
Dallas, Texas, United States, United States
About Chris R.

As a Business Systems Analyst IV at Dallas County, I am responsible for the core administration, upgrade, configuration, testing, and monitoring of desktop and web applications that support the county's operations and services. I have over seven years of experience in the IT field, with a focus on government and tax technology applications.I have a master's degree in Cybersecurity and Information Assurance. I use my skills and knowledge to troubleshoot issues involving data or the accuracy of data, assist engineers in resolving problems, and provide technical support to the business users and customers. I also have hands-on experience with point-of-sale and online payment systems implementation and technical support. I ensure integrations are operational among assigned applications and platforms. I like to learn and be able to grow as an IT professional.

Chris R.'s Current Company Details
Dallas County

Dallas County

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Business Systems Analyst IV | IT Applications
Chris R. Work Experience Details
  • Dallas County
    Business Systems Analyst Iv
    Dallas County Jul 2024 - Present
    Us
    - Collaborate with cross-functional teams to integrate and maintain SFTP/FTP solutions with existing systems and workflows for assigned business applications, improving data transfer security and compliance. - Trained and support new team members to ensure best practices for support of our customers and business applications.
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  • Dallas County
    Business Systems Analyst Iii
    Dallas County Sep 2022 - Jul 2024
    Us
    - Responsible for core enterprise desktop and web application administration, software upgrades, patch management, app configuration, testing, and daily monitoring.- Assist engineers in troubleshooting issues involving data or the accuracy of data, in day-to-day work and production support scenarios.- Hands-on experience with installation and support of point-of-sale systems including over the counter and online payment integration with enterprise applications.- Ensure integrations are operational among assigned applications and platforms (including 3rd party agencies to send/receive data)- Provide technical support to the business application and its users.
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  • Dallas County
    It Technical Analyst
    Dallas County Feb 2017 - Oct 2022
    Us
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  • Kpmg Us
    Global Mobility Services Tech Support Analyst
    Kpmg Us Jan 2014 - Dec 2016
    New York, Ny, Us
    - Global Tax application technical support for external client and internal KPMG business travelers.- Worked with KPMG US and International Teams to resolve issues for application end users (UK, Spain, Australia)- Resolve customer and employee software issues in over 15 internal applications via telephone and e-mail.- Report software bugs and customer enhancement requests to developers. Bugs are found by tech support while troubleshooting software or issues are reported by clients.
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  • Telvista Inc.
    Technical Support Associate
    Telvista Inc. Jun 2013 - Dec 2013
    Dallas, Texas, Us
    - Troubleshoot Verizon voice, data, and video accounts for business and residential customers.- Set up static IP, port forwarding, and bridging.- Lead through process of fixing software, hardware or network problems.
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  • American Honda Finance Corp
    Account Services
    American Honda Finance Corp Oct 2012 - Apr 2013
    - Answered customer questions regarding problems with accounts to successful resolution.- Utilized negotiating and relationship building skills on calls to partner with customers and assist in problem solving.

Chris R. Education Details

  • St. Mary'S University
    St. Mary'S University
    Management Information Systems
  • Western Governors University
    Western Governors University
    Cybersecurity And Information Assurance

Frequently Asked Questions about Chris R.

What company does Chris R. work for?

Chris R. works for Dallas County

What is Chris R.'s role at the current company?

Chris R.'s current role is Business Systems Analyst IV | IT Applications.

What schools did Chris R. attend?

Chris R. attended St. Mary's University, Western Governors University.

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