As a Business Systems Analyst IV at Dallas County, I am responsible for the core administration, upgrade, configuration, testing, and monitoring of desktop and web applications that support the county's operations and services. I have over seven years of experience in the IT field, with a focus on government and tax technology applications.I have a master's degree in Cybersecurity and Information Assurance. I use my skills and knowledge to troubleshoot issues involving data or the accuracy of data, assist engineers in resolving problems, and provide technical support to the business users and customers. I also have hands-on experience with point-of-sale and online payment systems implementation and technical support. I ensure integrations are operational among assigned applications and platforms. I like to learn and be able to grow as an IT professional.