Chris Roads Email & Phone Number

Lancaster, Pa, Us

Arlington, Va

Assist in advancing the security posture of enterprise organizations across the globe, by working directly with their CISO and security team.

Greater Seattle Area

Managed team of ~9 directly and 33 indirectly. Hired, trained, and developed new analysts, including staff in India. Created and developed analyst training platform, while facilitating move to SaaS based environment. Point of contact for clients and vendors, including several Fortune 500 companies. Subject matter expert for all activities performed by Cybersecurity Operations NOC department. Led incident response for NOC and SOC. Managed security incidents from initial trigger to final resolution and drafted summary reports. Played key role in conception, development, and release of new incident management system. >> Enabled and coached team, many of whom grew and became key contributors in other organizational departments.>> Managed team through 2 acquisitions into entirely new positions by building up their development in new job responsibilities, and created 3 LMS systems along with 100s of documents that were paramount in advancing employee knowledge and skills.>> Actively promoted and facilitated employee development and held team-building meetings, which greatly increased employee work production, efficiency, and satisfaction.

Greater Seattle Area

Categorized, identified, and monitored fraudulent web sites, including phishing, malware, and stolen credentials. Investigated and determined validity of BGP and DNS changes. Worked with ISPs, registrars, and registrants worldwide to remove fraudulent content and influence this removal without authority. Worked with fraud departments of multiple Fortune 500 companies. Used open-source intelligence and pivot techniques to find additional threat indicators. Routinely analyzed APTs using Cyber Kill Chain model.>> Established and maintained relationships with organizations worldwide, and sought out escalation contacts and preferred methods of communication which greatly reduced threat mitigation times as well as formed lasting relationships with CERTs globally.>> Remained up-to-date with current threat landscape, which built individual and team readiness during events.

Bellevue, Wa

Managed multiple lines of communication simultaneously while maintaining calm and professional demeanor during emergency situations. Employed lifesaving actions and support during stressful events. Tracked and facilitated many different tasks and projects while answering emergency calls and radio transmissions. >> Worked and communicated effectively in collaboration with multiple agencies and team members to urgently handle complex situations, such as release of Amber Alerts.

Assisted customers with inquires and requests, and processed large orders and transactions while maintaining strong customer relations. Consistently exceeded sales metrics and goals.>> Recognized as “Sales Associate of the Quarter” from management and achieved top customer survey scores for putting customer first and ensuring long lasting relationships and satisfaction.>> Trained and developed new employees, leading to increased department sales and store survey scores.

Served as team leader for Tacoma Dell Computers sales branch. Trained and oversaw other customer service employees. Led customer service meetings and prepared written reports of findings. Interpreted sales data and proposed new ideas for growth. Facilitated sale of physical goods sold online. Evaluated and recommended potential new employees. Worked directly with senior management across US.>> Promoted quickly from sales associate to manager due to strong leadership qualities.

Bachelor Of Arts

Associate'S Degree, General Studies & Business Administration