Christopher Roan
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Christopher Roan Email & Phone Number

Global Leader in Sales & Customer Success | Driving Account Growth, Product Adoption, Retention, & Satisfaction | Proven Success in Startup and Medium Sized Companies at GotPhoto.com | fotograf.de
Location: Atlanta, Georgia, United States 11 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Role
Global Leader in Sales & Customer Success | Driving Account Growth, Product Adoption, Retention, & Satisfaction | Proven Success in Startup and Medium Sized Companies
Location
Atlanta, Georgia, United States
Company size

Who is Christopher Roan? Overview

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Quick answer

Christopher Roan is listed as Global Leader in Sales & Customer Success | Driving Account Growth, Product Adoption, Retention, & Satisfaction | Proven Success in Startup and Medium Sized Companies at GotPhoto.com | fotograf.de, a company with 47 employees, based in Atlanta, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Christopher Roan.

Christopher Roan previously worked as Revenue Operations Manager at Gotphoto.Com | Fotograf.De and Mid-Market Account Executive at Charterup. Christopher Roan holds Business Administration And Management, General from Georgia State University Perimeter College.

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Email format at GotPhoto.com | fotograf.de

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GotPhoto.com | fotograf.de

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Profile bio

About Christopher Roan

My approach to building teams involves establishing a clear vision, fostering individual growth, instilling accountability, and pushing team members to break the barriers of what was previously considered possible.Throughout my career, I have demonstrated successful leadership and technical acumen in startups, medium-sized, and large organizations, making me a valuable asset to teams seeking an experienced and results-driven leader that can devise strategy at 30,000ft and swoop in to provide ground-level assistance to individual contributors for both technical and service teams.“A Customer's Experience + Achieved Business Outcomes = Long Term Customer Growth”

Current workplace

Christopher Roan's current company

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GotPhoto.com | fotograf.de
Gotphoto.Com | Fotograf.De
Global Leader in Sales & Customer Success | Driving Account Growth, Product Adoption, Retention, & Satisfaction | Proven Success in Startup and Medium Sized Companies
berlin, berlin, germany
Website
Employees
47
AeroLeads page
11 roles

Christopher Roan work experience

A career timeline built from the work history available for this profile.

Revenue Operations Manager

Current

Atlanta, Georgia, United States

Fotograf.de | GotPhoto.com is committed to making photographers' businesses more profitable while making their lives easier. We offer a comprehensive workflow and e-commerce platform that empowers photographers to digitize and automate crucial operations - from managing photos to processing payments and fulfilling orders, all in one place.

Jun 2024 - Present

Mid-Market Account Executive

  • Drove substantial revenue growth as the top revenue generator, securing over $3,500,000 in bookings from July to December 2023
  • Planned and implemented HubSpot for the Enterprise and Mid-Market sales teams
  • Provided leadership with delivered and adhoc reporting of account executives’ activities pertaining to pipeline progression, funnel metrics, and sales forecasting
  • Led significant business growth by successfully closing a $1,600,000 contract with a Fortune 50 organization, achieving the top deal value for the MME team in 2023
  • Demonstrated leadership by managing the highest number of prospects and qualified opportunities in the Salesforce pipeline throughout 2023, leading the team
Jul 2023 - Mar 2024

Director Of Partner Success

Atlanta, Georgia, United States

  • Led a rapid 400% growth in the supply-side network, scaling from 75 to over 420 suppliers in just one year, allowing CharterUP to realize its goal of transitioning from being a broker to becoming a true marketplace
  • Provided reporting of Sales activities and goals
  • Developed and implemented data-driven supply-side strategies, SOPs, and tools boosting supplier retention and adoption rates
  • Drove successful implementation of a new booking system among supplier network, driving ‘booked-trip conversions’ from 0% to 70% of the business’s booked revenue in 2022
  • Created and oversaw network compliance to performance guidelines, metrics, and operational standards for optimized operations
Jan 2020 - Jul 2023

Senior Customer Success Manager; Enterprise Accounts

Greater Atlanta Area

  • Collaborated with cross-functional teams to develop innovative de-escalation tactics, leading to a 25% decrease in customer complaints
  • Collaborated with customers to drive successful adoption of solutions, resulting in a 20% increase in user engagement.
  • Crafted and implemented success plans focusing on customer outcomes, resulting in 20% increase in customer satisfaction
  • Cultivated executive relationships to expand customer footprint and drive growth initiatives, resulting in 25% increase in revenue
Jun 2019 - Jan 2020

Director Of Customer Success

Greater Atlanta Area

  • Championed initiatives with Product team, leading to a cost reduction of $120,000 per year for strategic accounts
  • Implemented proactive account management strategy to drive growth and enhance satisfaction for diverse accounts
  • Identified and prioritized at-risk accounts, implementing customized action plans to address customer pain points and ensure long-term success
  • Created and distributed feature release notes and videos to ensure customer awareness and engagement
  • Created and maintained learning management system via Udemy to certify customers' and their end users on the product
Jul 2018 - Mar 2019

Operations Manager

Greater Atlanta Area

  • Implemented new customer support protocols, resulting in a 20% increase in post-implementation customer satisfaction
  • Implemented and administered SugarCRM and HubSpot for clients as a professional service
  • Led growth initiatives for key accounts, increasing enterprise license renewals by more than 30%
  • Administered in-house SugarCRM
Dec 2015 - Nov 2017

Director; Customer Support

Hublogix

Greater Atlanta Area

  • Oversaw support team and strategy optimization, decreasing overall backlog by 62% from 73 issues to 28 issues within a span of 4 months
  • Designed and implemented ZenDesk for the Customer Support and Product teams
  • Slashed average resolution time by 78%, dropping it from 9 days to 2 days
  • Played a key role in operational efficiency improvement by partnering with Product team to address systemic issues and reduce support cases
Sep 2014 - Oct 2015

Mac Os X & Ios Technical Support Analyst

  • Streamlined complex technical challenges for users of varied backgrounds, resulting in a 20% increase in user comprehension
  • Delivered exceptional results by consistently outperforming metrics across team and organization leaderboards by an average of 15%
Aug 2013 - Sep 2014

Technical Support Supervisor

Aarons, Inc

  • Oversaw the daily operations of the contact center through effective leadership of a team of 16 analysts
  • Successfully reduced abandoned rate by 4% in just 30 days by implementing improvements in call flow, escalation, and follow-up procedures
Nov 2012 - May 2013

Application Support Analyst

  • Led cross-functional collaboration with developers to optimize support strategy for successful deployment and management of a new POS system across 2,000+ retail and franchise locations, reducing disruptions by 30%
  • Developed and implemented a mentorship program for Application Support team, resulting in enhanced skills and knowledge transfer, leading to a 25% increase in issue resolution rates
Mar 2010 - Nov 2012

Assistant Manager; Aaron’S Office Furniture Division

  • Managed warehouse sales and delivery teams
  • Utilized financial data to drive decision-making processes and implement cost-saving initiatives, resulting in a 15% decrease in operating expenses
Feb 2009 - Mar 2010
Team & coworkers

Colleagues at GotPhoto.com | fotograf.de

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1 education record

Christopher Roan education

FAQ

Frequently asked questions about Christopher Roan

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What company does Christopher Roan work for?

Christopher Roan works for GotPhoto.com | fotograf.de.

What is Christopher Roan's role at GotPhoto.com | fotograf.de?

Christopher Roan is listed as Global Leader in Sales & Customer Success | Driving Account Growth, Product Adoption, Retention, & Satisfaction | Proven Success in Startup and Medium Sized Companies at GotPhoto.com | fotograf.de.

Where is Christopher Roan based?

Christopher Roan is based in Atlanta, Georgia, United States while working with GotPhoto.com | fotograf.de.

What companies has Christopher Roan worked for?

Christopher Roan has worked for Gotphoto.Com | Fotograf.De, Charterup, Vonage, Curo, and Atcore Systems.

Who are Christopher Roan's colleagues at GotPhoto.com | fotograf.de?

Christopher Roan's colleagues at GotPhoto.com | fotograf.de include Jonas Haelterman, Amber Norman, Peter J. Haight, Alexander Tennyson, and Terry Boling.

How can I contact Christopher Roan?

You can use AeroLeads to view verified contact signals for Christopher Roan at GotPhoto.com | fotograf.de, including work email, phone, and LinkedIn data when available.

What schools did Christopher Roan attend?

Christopher Roan holds Business Administration And Management, General from Georgia State University Perimeter College.

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