Christopher Rojas Email & Phone Number

Tallahassee, Fl, Us

Albuquerque, New Mexico, United States

Responsible for engaging and communicating with clients in order to help upload data to a platform that helps employers manage risk and save lives.

Rio Rancho, New Mexico

The Contact Center Assistant Manager is responsible for the development of the Job Coaches and Coordinators. They will be instrumental in motivating and developing associates, resulting in better business performance.

Rio Rancho, New Mexico

Responsible for coach and developing a team of Sale Associates in scheduling, sales, customer services, and customer retention. Provided real time feedback, developmental coaching in regards to a performance metric and quality standards.

Albuquerque, New Mexico Area

Manages Technical Support employees and supervisors, complex technical production teams. Accountable for the performance and results of a team within own discipline. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.

Albuquerque, New Mexico Area

Certified and Accredited Trainer. Responsible for utilizing effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a live classroom environment. Facilitate new hire and continuing education program specific training curriculum. Adhere to developed classroom agenda/timelines and content flow. Design instructional materials and curriculum development to match feature and functions of learning needs, to create a high-quality classroom experience.

Orlando, Florida Area

Team Leader to a team of Technical Support Advisors. Responsible for delivering and maintaining daily, weekly, and monthly goals set forth by the Client and Operations Manager. Provided real time feedback, developmental coaching in regards to a performance metric and quality standards set forth by client and operations. Maintained, tracked, and corrected any time card punches for teams of 20 plus Advisors. Developed training guides to support improved performance to advisors while troubleshooting issues.

Orlando, Florida Area

Full-time Technical Support Advisor to customers calling in about issue they experiencing with their iOS product. Provide realtime trouble shooting steps in order come to an appropriate resolution on a customers issue and while maintain proper customer service standards. Assisted Team Lead in mentoring and coaching outlier and transition advisor on client policy and standards. Assisted Team Lead in reviewing Advisor calls to provide feedback to Advisors based on quality criteria.

Full Sail University

Full-time lead artist at the User Experience Lab for Full's Sail's Research Department, for a team of twenty artist troubleshooting art related issues, providing feedback, and critiques, as well as tracking hours, and management of 3d assets for the National Flight Academy.

Full Sail University

Full-time asset artist at the User Experience Lab for Full's Sail's Research Department, creating concept art and 3D assets associated with the National Flight Academy.

San Diego, Ca

Supervised and trained ten employees on policies, procedures, equipment, ect. and implemented high work standards as per requirements.

Okinawa, Japan

Provided customer sales and services including professional photo portraits, ceremonies, activities, and documented training, and combat operations.

Bachelor Of Applied Science (B.A.Sc.), Game Art

Activities and Societies: Pure MotivationParticipant of Full Sail University community relations group Pure Motivation. As a part of Pure.

Certification, Web Page, Digital/Multimedia And Information Resources Design

Certification, Photography