Chris R. Email & Phone Number

Remote

• Helping carriers and their agency partners
• Partner with insurance carriers to implement policy and accounting download
• Analyze carrier’s XML data extractions
• Translate XML data, mapping to equivalent ACORD AL3 industry standard
• Work with developers during coding phase to ensure quality translations
• Test resulting translation code in preparation for management system certification

Bothell, WA

• Key Accomplishments: Led development in the delivery of strategic revenue growing market initiatives, gaining competitive edge for an industry leading insurance agency management software system. Initiatives included.
• Led development of time critical multi-platform product integration solutions, directing and managing multiple globally distributed agile teams in production and delivery of features, setting product apart from the.
• Collaborated with business partners across the organization, forming mutual understanding of the business use case need, building requirements without ambiguity, reducing assumptions, and finding technical matters.
• Prepared logical story break-out with quality driven acceptance criteria for grooming sessions.
• Designed and supervised flow metric charts to inform feature/sprint/release progress to varying internal audiences and in release planning as a historical reference to understand ability to load.

Bothell, WA

• Key Accomplishments: Reduced production defects by 95%, cutting quarterly support costs by over $1M. Upheld quality and advocated best practices, which reflected continuous and healthy KPIs to senior management and.
• Functioned as back up to Quality Assurance Manager.
• Led daily cross department (Support, Product Management and Development) strategic triage meeting in response to priority escalations.
• Mentored and trained Testers and Quality Analysts.
• Reviewed test plans within team; collaborated strategy and approach in test at unit, integration, automation and manual test cases, finding performance and security considerations. Managed cross team test plan review.
• Reviewed emerging requirements with Technical Program Managers/Product Owners, taking part in the plan to address.

Bothell, WA

• Mentored and trained analysts.
• Escalated production issues and solved problems with 3rd party applications.
• Addressed data mapping with carriers and with development.

Quality Assurance, Test Methodologies And Best Practices

Activities and Societies: Various accredited QA and test methodologies courses

Agile Methodology, Scrum Master

P&C Agents License, Insurance

Activities and Societies: • Various accredited continuing education courses to maintain P&C Agents License • AAI 81, 82 and 83