Chris R. Email & Phone Number

Remote

Helping carriers and their agency partners • Partner with insurance carriers to implement policy and accounting download • Analyze carrier’s XML data extractions• Translate XML data, mapping to equivalent ACORD AL3 industry standard• Work with developers during coding phase to ensure quality translations • Test resulting translation code in preparation for management system certification• Work with various management system vendors to address discoveries and needs• Point contact during agency pilot phase, address and fine tuning any emerging needs

Bothell, Wa

Key Accomplishments: Led development in the delivery of strategic revenue growing market initiatives, gaining competitive edge for an industry leading insurance agency management software system. Initiatives included: IVANs eDocs distribution; IVANs Policy/Accounting/Claims web service download implementation (transitioning from Transfer Manager); ACORD AL3/XML data mapping and schema improvements and upgrades. • Led development of time critical multi-platform product integration solutions, directing and managing multiple globally distributed agile teams in production and delivery of features, setting product apart from the competitor. • Collaborated with business partners across the organization, forming mutual understanding of the business use case need, building requirements without ambiguity, reducing assumptions, and finding technical matters, process considerations and mitigated risk. • Prepared logical story break-out with quality driven acceptance criteria for grooming sessions. • Designed and supervised flow metric charts to inform feature/sprint/release progress to varying internal audiences and in release planning as a historical reference to understand ability to load.

Bothell, Wa

Key Accomplishments: Reduced production defects by 95%, cutting quarterly support costs by over $1M. Upheld quality and advocated best practices, which reflected continuous and healthy KPIs to senior management and investors. • Functioned as back up to Quality Assurance Manager. • Led daily cross department (Support, Product Management and Development) strategic triage meeting in response to priority escalations. • Mentored and trained Testers and Quality Analysts. • Reviewed test plans within team; collaborated strategy and approach in test at unit, integration, automation and manual test cases, finding performance and security considerations. Managed cross team test plan review with colleagues and teams. • Reviewed emerging requirements with Technical Program Managers/Product Owners, taking part in the plan to address. • Performed Failure Mode and Effects Analysis (FMEA), proposing solutions to correct or minimize impact.

Bothell, Wa

• Mentored and trained analysts. • Escalated production issues and solved problems with 3rd party applications. • Addressed data mapping with carriers and with development.

Quality Assurance, Test Methodologies And Best Practices

Activities and Societies: Various accredited QA and test methodologies courses

Agile Methodology, Scrum Master

P&C Agents License, Insurance

Activities and Societies: • Various accredited continuing education courses to maintain P&C Agents License • AAI 81, 82 and 83