Current Role: Responsible for providing design, deploying, configuring and support of desktop technologies in a distributed environment.-Highly proficient in Microsoft Endpoint Configuration Manager or SCCM, Active Directory andGroup Policy.-Networking Concepts - TCP/IP, DNS, DHCP-Firewalls and Routing-Powershell for application packaging and deployment-Patch and Vulnerability management Windows Workstation and Server Operating Systems-Ivanti Patch-1e Products-Qualys Patch Management-VMWare ESXi and Horizon

Responsible for managing the server infrastructureActive Directory Administration (DCHP, DNS, Group Policy)PowershellMicrosoft Endpoint Configuration Manager (SCCM)Microsoft Hyper-VCommvaultIvanti App Control and Patch ManagementMicrosoft System Center Operations Manager

Current Role: Responsible for providing design, deploying, configuring and support of desktop technologies in a distributed environment.-Highly proficient in Microsoft Endpoint Configuration Manager or SCCM, Active Directory andGroup Policy.-Networking Concepts - TCP/IP, DNS, DHCP-Firewalls and Routing-Powershell for application packaging and deployment-Patch and Vulnerability management Windows Workstation and Server Operating Systems-Ivanti Patch-1e Products-Qualys Patch Management-VMWare ESXi and Horizon

-Administered and Configured Microsoft System Center Configuration Manager 2012, managing over 5,000 endpoints enterprise wide.-Updated and improved upon the company's Operating System Deployment using SCCM.-Helped lead the project to deploy Bitlocker to the Enterprise using MBAM.-Continuously Upgraded SCCM and deployed additional Site Systems to the environment including a data warehouse point.-Researched and approved Microsoft Software updates and set up Automatic Deployment Rules.-Created custom SCCM reports for management and the asset management team-Created configuration baselines and deployed GPO's for all managed systems to improve application and software update compliance. Managed our homegrown automated Windows Server Patching using WSUS.- Continuously updated and packaged applications enterprise wide on a monthly basis.-Helped to decommission Windows 2008 Server infrastructure. Migrated domain controllers to Windows Server 2019.-Administered Active Directory.-Created and Managed Group Policy.-Created other miscellaneous task sequences for special use cases, such as deploying an always on VPN client to remote users and updating the endpoint security client.-Provisioned and managed a hyperconverged infrastructure with VMware Orchestrator.-Used vRealize Operations Manager to monitor virtual hosts. Currently implementing NSX.

Performed efficient and effective troubleshooting of a complex large-scale global enterprise network.Monitored network performance and provided statistical reports for both real-time and historical measurements.Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.Made configuration changes when needed to boost overall efficiency.Contributed to the implementation and support of SNMP monitoring software and other network monitoring tools.Provided firewall and VPN management, network and host-based security and incident response.Resolved and documented customer reported network issues via phone, e-mail and ticketing system.Liaised with cabling infrastructure vendors and domestic and international ISPs.Analyzed packet captures using protocol analyzers to identify anomalies and find solutions.

Provided 24 hour operational support for a multinational company's business support systems.Was responsible for the deployment and maintenance of over 200 Servers in my organization.Analyze business operations to determine opportunities to automate processes and functions. Provide support to internal or external users where the product is highly technical or sophisticated in nature.Utilized multiple automation and continuous integration tools to support our DevOps methodolgy.-Chef Automate-Jenkins-Rundeck-BladelogicHelped to identify process inefficiencies through gap analysis.Ensured network, system and data availability and integrity through preventative maintenance and upgrades.Provided documentation to first level troubleshooting of processes to our product support analysts.Maintained a flexible schedule and responded to after-hours and weekend emergencies in a timely manner.My team maintained an incident caused by change rate of 1% for 3 years straight, which meant 99% of all incidents involving my teams products were impacted by external factors.Modernized our online statement presentation service by moving to .NET Framework which utilized a Restful API.Automated server maintenance tasks, code deployment, and server deployment using Chef, BladeLogic and Rundeck.Migrating all our teams web applications to Windows Server 2012. Used vRealize Cloud Management Platform to migrate application servers to a private cloud.Installed required patch updates and upgraded all external facing servers and web applications to TLS 1.2 to ensure PCI compliance and enhance overall systems security.Manage and carry out technical projects such as server migrations, server deployments and software upgrades.Assisted development in testing and deployment of code to production environments.Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Responsible for monitoring CSG applications and systems as well as providing critical assessment and response when potential issues have emerged – major incident or problems.Provided critical response and communication for major incidents and problems, throughout its entire life cycle - from issue detection to problem resolutionDeveloped a set of metrics derived from raw company data to track improvements in organizational efficiency.Provide Command Center support by actively monitoring and responding to system events and issues through established tools and resourcesActive Event Monitoring - This included anticipating and communicating emergent situations and trends for all available CSG assets and assist in the contacting of essential/critical personnel as required