Chris Ross

Chris Ross Email and Phone Number

AVP, Underwriting Policy, Personal Insurance @ Aviva Canada
Toronto, ON, CA
Chris Ross's Location
Toronto, Ontario, Canada, Canada
Chris Ross's Contact Details

Chris Ross personal email

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Chris Ross phone numbers

About Chris Ross

Dynamic and successful management professional with expertise in leading and developing diverse business units and departments within the Insurance industry.Demonstrated success in redeveloping teams to create a culture of collaboration, innovation, accountability, and active engagement, resulting in increased value creation.Expertise in developing and executing business strategies, developing and modifying products and improving processes to improve top and bottom-line results.In-depth knowledge of underwriting, pricing, operations, broker management, and marketing.A change agent and innovator who embraces and advocates positive change to drive better returns and a more compelling value proposition to stakeholders.► Oversee multi-million-dollar budgets and P&L► Lead marketing, communications and rebranding efforts► Develop and launch new insurance products from needs and market analysis through to post-launch evaluation► Build strategic partnerships with key distribution partners► Expertise in underwriting and technical aspects of Personal Insurance

Chris Ross's Current Company Details
Aviva Canada

Aviva Canada

View
AVP, Underwriting Policy, Personal Insurance
Toronto, ON, CA
Website:
avivacanada.com
Employees:
4889
Chris Ross Work Experience Details
  • Aviva Canada
    Avp, Underwriting Policy, Personal Insurance
    Aviva Canada
    Toronto, On, Ca
  • Chris Ross Consulting
    Insurance, Product Development And Marketing Consultant
    Chris Ross Consulting Aug 2020 - Present
    Toronto, Ontario, Canada
  • Aig
    Vice President, Head Of Individual Personal Insurance
    Aig Oct 2017 - Jul 2020
    Toronto, Ontario, Canada
    Held P&L responsibility for $60M+ GWP personal lines book consisting of predominantly high net worth clients. Partnered with critical internal functions, including Sales, IT, Marketing, Legal, Finance, and Compliance. Represented Canadian Personal Insurance for NA or global initiatives. - Developed and executed short and long-term strategies and associated tactical plans. Redeveloped the pricing model and segmentation to provide a foundation for profitable growth.- Managed a team of 20+ direct and indirect reports across Underwriting, Risk Management Services, and Operations.- Revamped the organizational structure to leverage staff skills and hired new staff to address skill gaps, contributing to increased average premium while maintaining a high customer retention ratio.- Oversaw a multi-million-dollar budget, including annual budget development, monitoring, and tracking. Negotiated contracts with key service providers.
  • Chris Ross Consulting
    Marketing, Insurance And Product Development Consultant
    Chris Ross Consulting Dec 2013 - Oct 2017
    Toronto, Canada Area
    Delivered marketing, communications, and business strategy consulting to a diverse client base within the insurance industry.- Executed market, product, and service research, ideation, and analysis for new and existing products. Identified market conditions and potential, competitor offerings, and regulatory requirements.- Created targeted marketing and communications materials, value propositions, and core messaging.- Developed wordings, underwriting guidelines and business processes for product initiatives.
  • Intact Insurance
    Director, Marketing And Business Knowledge
    Intact Insurance Jun 2008 - Nov 2013
    Toronto, Canada Area
    Developed and executed marketing plans for the Ontario division, a $2B+ written premium business unit. Oversaw the Marketing and Graphics teams to deliver marketing and sales campaigns, tools, and support for brokers, regional offices, and corporate stakeholders across B2B and B2C. Managed a multi-million-dollar budget.- Managed the performance of 5-10 direct and indirect reports, providing ongoing coaching and formal and informal performance appraisals. Developed and facilitated multiple broker and staff events.- Developed, executed, and monitored Intact brands as a key member of the National Rebranding Team; executed company rebranding from ING to Intact Insurance.- Managed marketing, communications, and branding integration initiatives for the AXA and Jevco acquisitions. - Initiated and deployed an online marketing and communications solution to provide customizable, co-branded, on demand print and electronic media. Reduced costs to produce marketing material by 25%+.- Implemented an online solution that aggregated and tracked all broker sales campaigns, including a participant dashboard and incentive redemption.- Spearheaded the selection and implementation of Robohead®, a project management and resource allocation tool.- Led the development and execution of Social Responsibility activities in Ontario, which included Raising the Roof annual toque campaign, Relay for Life, and WICC participation.
  • Ing Insurance
    Manager, Personal Lines Product Development
    Ing Insurance Dec 2004 - Jun 2008
    Toronto, Canada Area
    Identified and developed new products and product revisions to meet growth, profitability, and segmentation objectives. - Developed opportunity assessments for senior management. Introduced the Stage-Gate process to evaluate opportunities.- Developed product tracking tools to measure product penetration, product density, and retention. - Initiated, developed, and implemented ING's Identity Theft product. Developed and selected the customer legal assistance provider through the RFP process. Exceeded penetration projections, meeting the 3-year sales target within 12 months.- Developed and deployed multiple product changes, including revised product value propositions, wordings, underwriting guidelines, pricing, system changes, staff and broker training tools.- Developed marketing and sales tools for all product changes, including bulletins, broker sell sheets, customer brochures, Q&A documents, customer communications, and web content.
  • Ing Insurance
    Corporate Personal Lines Manager, Atlantic Markets
    Ing Insurance Oct 2002 - Dec 2004
    Halifax, Canada Area
    Developed and deployed underwriting and pricing strategies within the divisional mandate that reflected the Atlantic market's business needs and regulatory environment. Monitored Atlantic underwriting results and product performance. Developed strategic and tactical plans with corporate and regional stakeholders.- Introduced postal code and score-based underwriting/business practices. Implemented multiple rate and underwriting changes. Developed and deployed new rating and underwriting plans due to regulatory reform.- Established relationships with key brokers. Developed broker training programs on business changes.- Harmonized rate and underwriting manuals and processes in all Atlantic provinces.- Provided underwriting guidance, mentoring, and training to all staff and evaluated all risks outside regional authority.
  • Zurich Canada
    Corporate Manager, Personal Lines Property Pricing And Development
    Zurich Canada Jan 1998 - Oct 2002
    Toronto, Canada Area
    Managed the rate review/rate making process, working collaboratively with the Actuarial team, IT, and business stakeholders. - Developed a new pricing strategy based on geo-demographic data, internal and industry loss data, and market pricing analysis. Launched a new rating plan in all provinces.- Business Lead on development and deployment of a new external rating engine (Ratabase) .- Acted as the Business Lead on creating a data warehouse (EIS) tool. Developed new reports/processes to track products and programs' performance to reflect the rating plan and the availability of new data elements.- Implemented a new segmented approach based on geographical and policyholder risk using internal and industry loss data at the FSA level, which was emulated by many companies after launch.
  • Zurich Canada
    Corporate Manager, Personal Lines Property Underwriting
    Zurich Canada Jan 1997 - Jan 1998
    Toronto, Canada Area
    Managed the development, communication and training of underwriting practices, risk assessment and policy wordings.- Developed and oversaw underwriting/technical guidelines and training material for staff and brokers.- Provided underwriting guidance and mentoring to Regional staff.- Identified and developed new products and revised existing products based on ongoing review of the market, loss experience and stakeholder input.- Reviewed and approved risks outside Regional Offices authority.
  • Zurich Canada
    Senior Underwriting Specialist, Personal Property
    Zurich Canada Mar 1993 - Dec 1996
    Toronto, Canada Area

Chris Ross Skills

Underwriting Insurance Business Development Property And Casualty Insurance Brokers Risk Management General Insurance Management Marketing Strategy Sales Strategic Planning Commercial Insurance Marketing Leadership Event Management Strategy Project Management Marketing Management Product Development

Frequently Asked Questions about Chris Ross

What company does Chris Ross work for?

Chris Ross works for Aviva Canada

What is Chris Ross's role at the current company?

Chris Ross's current role is AVP, Underwriting Policy, Personal Insurance.

What is Chris Ross's email address?

Chris Ross's email address is ch****@****act.net

What is Chris Ross's direct phone number?

Chris Ross's direct phone number is +170357*****

What skills is Chris Ross known for?

Chris Ross has skills like Underwriting, Insurance, Business Development, Property And Casualty Insurance, Brokers, Risk Management, General Insurance, Management, Marketing Strategy, Sales, Strategic Planning, Commercial Insurance.

Who are Chris Ross's colleagues?

Chris Ross's colleagues are Eva Mccormick, Jay Parhar Capm, Amanda Luker, Cameron Woodward, Amanda Christine, Andrew Chan, Sakshi Dinesh.

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