Chris Rowbottom Email & Phone Number

plans, executes, and delivers programs andprojects that will enhance the daily lives of our field technicians and clear the path to meet our clients (TELUS) SalesChannel Professional Service Billing (PSB).This role will collaborate across Premise Services Business Unit and key stakeholders to develop and executestrategies and training program to reduce the complexity of AFL’s Client’s sales fulfillment eco-system and enabletechnicians’ adoption of self-serve tools. In addition, the incumbent will have the exciting opportunity to partner withAFL’s Clients (TELUS) to drive improvements in TELUS’ PSB processes and areas of focus.Skills and Abilities• Leadership – direct others and develops the ability of others to perform and contribute to the organization byproviding ongoing feedback and by providing opportunities to learn through formal and informal methods.• Flexible – open to change and new information and rapidly adapts to changing conditions or unexpectedobstacles.• Detail oriented – excellent attention to detail with the ability to follow through on assigned tasks.• Independent - ability to work well under limited supervision.• Analytical Thinking/Problem Solving - capable of complex reasoning analysis.• Results focused – driven to achieve.• Interpersonal skills – able to collaborate on projects, maintain effective relationships, and communicate clearly atall levels of the business.• Adaptability - capable of working in a fast-paced environment, adapt to various situations, and prioritize multiplework assignments simultaneously.• Team Player skills - possess strong commitment to team environment dynamics with the ability to contributeexpertise and follow leadership directives at appropriate times.

Team leader of the value generation department at AFL, My position requires the creation and implementation of sales strategies and content to drive award-winning results within the Telecommunications industry. My position also requires one-to-one coaching and presenting to support over 400 employees across western Canada. A key part of the role is to strengthen the relationship with Telus communications and work together to continue to develop the value generation program to improve the customer experience and deliver results

• Grew sales to eclipse previous year and regularly over achieved targets • handled hiring and administrative duties • grew B2B side of business and community involvement

VSA licensed and a valid driver's license Achieved top sales associate status ● Proven record of sales and excellence in customer satisfaction ● Work well in a team environment ● Managed internet leads and sales for dealership ● Provide full service delivery of vehicles

Douglas And View+ Westshore

IFIC licensed ● Financial planning for clients ● Assist clients with their investments, mortgages and personal accounts ● Assist senior managers with client conflict resolution

Initiated and closed large cellular deals with companies on Vancouver Island ● Managed government accounts and provide service to the BC public sector ● Provided client services to a number of BC Government accounts and public sector employees ● Continuously added new business accounts through cold calls while maintaining a large client base with a profitable revenue stream

Territory management, including hiring and dismissal of staff managed 5 locations on Vancouver island● Led company in sales and regularly achieve 150% of targets ● Led in sales targets ● Ensured world class customer service by properly managing customer escalations and implementing conflict resolution strategies ● Coached and developed representatives, setting goals and targets to ensure the region's success ● Created manager training programs and weekly training program

Coached employees to obtain sales goals ● Led team to drive sales and modeled long lasting client relations ● Demonstrated industry leading commitment to customer service ● to sell leading the company in sales targets

Regularly achieved 200% of sales targets Consistently top Rogers representative in British Columbia