Chris Ruby Dimalanta Email and Phone Number

 Respond to customers queries via phone, email, remote desktop Inquiries will typically include product related technical/functional queries,  website information, upgrades, license, AMC, support visit, sales etc Follow support scope to resolve queries. Log and classify all calls and requests for assistance in the call tracking Filter and escalate calls as appropriate. Mentor and supports New Support Executives. Project Management White Belt Trained. FX and Money Market Certified Excellent working knowledge of the Internet Good understanding of communication protocols including TCP/IP and networking architectures i.e. Ethernet Solid understanding of mainstream operating systems, including: Windows 95/98/2000/NT/XP/Vista/Professional products. Experience with data communication and digital switching including LAN/WAN systems. Experience with Remote management software. Strong problem solving skills and decision-making skills. Ability to communicate effectively both verbally and in writing in English and any other designated languages with customers and colleagues.Other skills: A basic understanding of the financial markets Basic project management skills. Working knowledge of UNIX. Practical knowledge of DNS, firewalls etc. Customer support executive will provide product related technical support (call or client visit)

Customer Experience coaching and Mentoring responsibility.

 Provides　excellent customer experience for Bellsouth Fast Access Internet Clients. Bellsouth Fast Access DSL first hand contact for issue concerning the service, technical support and Internet setup. Provides special help for novice and technically challenged clients. Handles executive escalation. Handles supervisor calls. Mentors and develop agents to meet and exceed goals. Customer experience advocates. OIC for team / Act as back up supervisor Audits calls for Team and the cluster. Handles payroll discrepancies to be reported to HR for clarification or adjustments. Generates weekly report as per agent status and Help agent work on misses. Worked hand in hand with techs in achieving their goals. Over All Customer Satisfaction, QMT and AHT Awardee(2004)

 Supervises Lot processing. Train Operators on processes and procedure for laser testing, and marking. Creates Standard operating procedures for laser marking and handling. Supervising 15-20 Line operators and maintaining process and procedure to be implemented and followed at all times.  Set up and Maintenance of Laser marking machines. Maintenance of maverick and Q2 testers for Dallas Semiconductor. Handles and operates DOS, UNIX, SUN Microsystems, Win 95, computers.