Chris Runyan Email & Phone Number

Morrisville, North Carolina, United States

Morrisville, Nc

Led global transformation efforts designed to improve business partner relationships, and improve sales productivity through implementation of new technologies and process improvements. Key projects included various touchpoints in the end-to-end sales cycle including pricing automation, channel sales and inventory reporting, and partner support capabilities- Deployed new data-driven pricing recommendations into commercial quoting system, driving margin improvement for multi billion… Show more Led global transformation efforts designed to improve business partner relationships, and improve sales productivity through implementation of new technologies and process improvements. Key projects included various touchpoints in the end-to-end sales cycle including pricing automation, channel sales and inventory reporting, and partner support capabilities- Deployed new data-driven pricing recommendations into commercial quoting system, driving margin improvement for multi billion commercial business worldwide- Deployed automated discount recommendations for Channel SMB pricing teams in Europe, increasing coverage to 95% of addressable market- Developed and ran BMS to drive usage, and managed administration of pricing tool, increasing adoption of recommended discounts by 12pts- Managed relationship with 3rd party SaaS provider (PROS) to optimize tool effectiveness and return on investment- Led pre-study on channel sales and inventory reporting processes to increase efficiency of WW sales reporting, improve channel partner satisfaction, and enable future ERP transition Show less

Morrisville, Nc

Led international team of 12 to manage integration and execution of sales compensation plans, measurement of attainment, and administration of commissions payments for 1,200 commissionable employees in North America, Latin America and Brazil- Grew scope of team to include Latin America and Brazil, leading to more integrated processes, consistent controls, and increased efficiency- Earned trust of sales organization through transparency, communication, and high levels of accuracy-… Show more Led international team of 12 to manage integration and execution of sales compensation plans, measurement of attainment, and administration of commissions payments for 1,200 commissionable employees in North America, Latin America and Brazil- Grew scope of team to include Latin America and Brazil, leading to more integrated processes, consistent controls, and increased efficiency- Earned trust of sales organization through transparency, communication, and high levels of accuracy- Accurately forecasted commission expenses to ensure predictable financial results- Utilized productivity analysis in conjunction with sales and finance to ensure financially responsible growth and optimal deployment of sales personnel and territories - Improved process standards and documentation to ensure seamless execution and employee development- Managed relationship with 3rd party SaaS provider (CallidusCloud) to optimize tool effectiveness and return on investment Show less

Morrisville, Nc

Led an international sales operations organization of up to 45 personnel responsible for reseller channel operations, reseller channel incentives, sales reporting, and data management- Drove automation of daily order load and sales reporting from spreadsheet to online dashboard visualization tool, allowing for faster and more flexible reporting capabilities to stakeholders- Drove business partner satisfaction through sales & inventory reporting process improvements and consistently… Show more Led an international sales operations organization of up to 45 personnel responsible for reseller channel operations, reseller channel incentives, sales reporting, and data management- Drove automation of daily order load and sales reporting from spreadsheet to online dashboard visualization tool, allowing for faster and more flexible reporting capabilities to stakeholders- Drove business partner satisfaction through sales & inventory reporting process improvements and consistently executing fast and accurate incentive payments- Maintained rugged controls processes on customer master data, sales & inventory reporting, and incentive payments to ensure confidence and audit readiness of data flowing to multiple downstream business processes Show less

Morrisville, Nc

Managed North America Sales Organization’s Executive Business Management System, enabling sales, global supply chain, finance, marketing, and operations to monitor quarter-to-date business results and adapt to market conditions in order to optimize quarterly sales and profit objectives, as well as market share goals- Managed corporate audit responses to ensure corporate financial responsibilities met

Led development, testing, and deployment of SAP Business Intelligence and reporting tools for North America Sales Organization as part of a global transition from legacy IBM ERP systems to SAP- Drove initiative for development of alternative database and reporting infrastructure required to maintain reporting flexibility required by sales, operations, and finance organizations

Led 50 member local and off-shore customer support operation serving consumer e-commerce PC markets in North America- Managed build up of call center after transition from Toronto, Canada to Morrisville, NC- Owned relationship with third party BPO (Aegis) to staff off-shore call center in Bangalore, India, and ensure adherence to service metrics and customer satisfaction scores

Morrisville

Research Triangle Park, Nc

Research Triangle Par, Nc

Research Triangle Park, Nc