A creative and dynamic Head of Department. Highly experienced in service delivery, customer service management and call centre management for a range of large blue-chip multinational customers. Possessing a proven track record in shaping coherent visions and strategies for large complex customer service operations across diverse cultures and functions. Operationally adept at increasing productivity, efficiency and quality year on year alongside devising and deploying department-wide cultural/mindset change and transformation programmes in line with business need. A confident Senior Manager with excellent communication, interpersonal and people management skills as well as being a decision-maker fully accustomed to handling large budgets, high-profile cross competency projects and a large sized employee base.Specialties: Customer Services, Offshoring, IT and Telecommunications, Retail and Outsourcing.