Chris Ryan Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

As Principal, I continue to engage in the full scope of Blue-Mark services and have expanded my role as a member of the Blue-Mark leadership team:• Continue to deliver and lead complex consulting engagements in Blue-Mark service offering: Strategic Planning, Program Organization Change Management, Function Organization Design, Target Operating Model assessments and Workforce Planning• Actively engage in sustaining and building relationships with client / company stakeholders•… Show more As Principal, I continue to engage in the full scope of Blue-Mark services and have expanded my role as a member of the Blue-Mark leadership team:• Continue to deliver and lead complex consulting engagements in Blue-Mark service offering: Strategic Planning, Program Organization Change Management, Function Organization Design, Target Operating Model assessments and Workforce Planning• Actively engage in sustaining and building relationships with client / company stakeholders• Provide input into and feedback on the running of the company to further organizational performance• Engage the organization in continued development of Blue-Mark frameworks, approaches and toolkits for utilization by the organization as Practice Lead• Coach team members on frameworks, approaches and consulting excellence through one-on-ones, internal training events and client execution Show less

Toronto, Ontario, Canada

As a Manager, I continued to expand my skills and experience in Blue-Mark’s core practice areas:• Engaged client leaders and stakeholders in discussion of change agenda needs and positioning of Blue-Mark services• Provided organization change management leadership on enterprise end user technology transformations, organization structure transitions and return-to-office and future of work engagements• Facilitated strategic planning discussions and documented strategic plans in… Show more As a Manager, I continued to expand my skills and experience in Blue-Mark’s core practice areas:• Engaged client leaders and stakeholders in discussion of change agenda needs and positioning of Blue-Mark services• Provided organization change management leadership on enterprise end user technology transformations, organization structure transitions and return-to-office and future of work engagements• Facilitated strategic planning discussions and documented strategic plans in support of multiple technology organization management teams• Managed organization design projects, including developing project scopes, detailed work plans, and governance models required to successfully implement a viable solution Show less

Toronto, Canada Area

As a Senior Consultant, I supported a wide variety of our clients’ complex change agendas: large-scale end-user technology and retail banking change, portfolio change management and Agile transition. Accountabilities included:• Lead clients through the assessment, mobilization and implementation of large scale transformation change including ERP implementations, shared services and other operating model changes, amalgamations of departments or functional areas• Align stakeholders on… Show more As a Senior Consultant, I supported a wide variety of our clients’ complex change agendas: large-scale end-user technology and retail banking change, portfolio change management and Agile transition. Accountabilities included:• Lead clients through the assessment, mobilization and implementation of large scale transformation change including ERP implementations, shared services and other operating model changes, amalgamations of departments or functional areas• Align stakeholders on complex program agendas and solutions by applying advanced facilitation and documentation skills• Develop organization and people transition strategies and communication plans that proactively identify and mitigate delivery and people risks associated with complex change Show less

As a program manager, I developed programs to meet the development needs of retail branch leaders and salesforce. I balanced business stakeholder and audience needs against technology, budgetary and delivery capabilities.• Led creation of an action-oriented branch sales leader program for new leaders that addressed common skill deficiencies and enabled participants to impact branch sales results and operational effectiveness right away• Uncovered salesforce development needs affecting… Show more As a program manager, I developed programs to meet the development needs of retail branch leaders and salesforce. I balanced business stakeholder and audience needs against technology, budgetary and delivery capabilities.• Led creation of an action-oriented branch sales leader program for new leaders that addressed common skill deficiencies and enabled participants to impact branch sales results and operational effectiveness right away• Uncovered salesforce development needs affecting seasonal campaigns and originated innovative, low-cost in-branch learning that contributed to a series of campaigns exceeding sales targets• Collaborated with business partners to design and develop learning programs targeting skill deficiencies in sales activities, lending, estates and branch operations that supported employees and leaders in improving customer loyalty and sales results Show less

I was a program manager accountable for the design, development, implementation and sustainment of transformational change initiatives including salesforce programs and new technology. Utilized product and program management, communications and facilitation skills.Received Annual Best of the Best top performer award in 2011 and 2012 for sales leadership program work:• Initiated creation of collateral, internal blog, in-person workshops and innovative communications to inspire… Show more I was a program manager accountable for the design, development, implementation and sustainment of transformational change initiatives including salesforce programs and new technology. Utilized product and program management, communications and facilitation skills.Received Annual Best of the Best top performer award in 2011 and 2012 for sales leadership program work:• Initiated creation of collateral, internal blog, in-person workshops and innovative communications to inspire branch sales leaders to share and deploy best practices that improved sales productivity and customer loyalty across the network• Supported a sales leadership program pilot, developed collateral and a practice-based learning plan for annual sales conferences that resulted in unprecedented program adoption and immediate improvements in sales results• Inspired teams and branch leaders by facilitating workshops, team mandate discovery and large conference sessions that received positive feedback and high participation Show less

An internal consulting role where I specialized in helping businesses become more adaptable in salesforce resource planning and organizing processes to meet customer needs. Responsible for business diagnostics, project business cases and design and development of new processes.• Led prototype, business case, design and development of a workforce scheduling application that improved uneven customer service levels to an industry-leading standard and resulted in more than 5% increase to… Show more An internal consulting role where I specialized in helping businesses become more adaptable in salesforce resource planning and organizing processes to meet customer needs. Responsible for business diagnostics, project business cases and design and development of new processes.• Led prototype, business case, design and development of a workforce scheduling application that improved uneven customer service levels to an industry-leading standard and resulted in more than 5% increase to network productivity• Improved onboarding of high net worth customers by facilitating the design of improved processes that reduced account open times from four weeks to ten days and improved customer service• Analyzed and presented insights from a large-scale quantitative and qualitative branch study that led to the origination of multiple transformational change programs in retail lending, branch operations and workforce planning Show less

Accountable for modeling and analysis of credit and subsidiary business portfolios as part of BMO’s Enterprise Risk group. I made significant improvements to the quality and auditability of selected risk models while reducing Commercial model lead time from two weeks to three days.

Tokyo, Japan

Reporting to the Japan Country Manager, I supported business development targeting Japanese automotive firms by forming consensus forecasts and gathering market and competitive intelligence across Magna’s diversified component businesses.

Product manager for factory planning and shop floor scheduling products. I developed requirements and business cases for new features, new release collateral, new hire training program and supported important prospect engagements. I supported existing clients and in-field consultants with product and industry expertise.• Created product roadmaps, scoped new features, conducted user and market research in support of new product releases that resulted in new client wins and increased… Show more Product manager for factory planning and shop floor scheduling products. I developed requirements and business cases for new features, new release collateral, new hire training program and supported important prospect engagements. I supported existing clients and in-field consultants with product and industry expertise.• Created product roadmaps, scoped new features, conducted user and market research in support of new product releases that resulted in new client wins and increased satisfaction of existing customers• Led collaboration with product managers to create a new hire training and certification program that increased consultant expertise and reduced support requirements• Collaborated with prospects and local consultants to develop and deliver product demonstrations and training that supported successful sales engagements• Successfully resolved difficult implementation issues for clients in semiconductor, electronics, consumer packaged goods and aerospace industries in diverse locations including East Asia, Europe, India and the US Show less

My time at Visteon can be described as an obsession with the culture of continuous improvement. I acted as a change agent in the cultural transformation needed to shift to lean manufacturing. My obsession continues today – on a subsequent personal trip to Japan I spent significant time in Nagoya and Toyota City observing the Toyota Production System in action!• Implemented first cellular manufacturing processes in Visteon. Led design and implementation of workstations, layout and… Show more My time at Visteon can be described as an obsession with the culture of continuous improvement. I acted as a change agent in the cultural transformation needed to shift to lean manufacturing. My obsession continues today – on a subsequent personal trip to Japan I spent significant time in Nagoya and Toyota City observing the Toyota Production System in action!• Implemented first cellular manufacturing processes in Visteon. Led design and implementation of workstations, layout and employee training.• Increased awareness and application of lean manufacturing concepts. Developed communications and facilitated workshops in lean concepts. Show less

International Mba, Honours Standing

Keio Business School Exchange, Sept-Dec 2005 (all courses completed in Japanese) Japanese Proficiency: Advanced-High score on the Oral.

Bachelor Of Applied Science And Engineering (B.A.Sc.), Engineering Science, Honours Standing

Activities and Societies: Engineering Stage Band, Leader (2000) and Member (1995-2000)