Chris Ryone Email and Phone Number

Provide Desktop support for UTC and Zurich North AmericaInstallation and Support Windows 7, 8.1 and 10 Support for Microsoft Office 2010, 2013, Office 365Support for Dell Hardware (Laptops, Desktops)

• Performs customer service and support for technical issues via phone and web ticket system• Utilizes analysis skills to diagnose and troubleshoot client issues.• Conveyed in a reassuring manner step by step instructions to resolve application issues.• Consistently meets and exceeds monthly client support center metrics.• Acts as first point of contact for in-house applications, minimizing the number of calls escalated to the engineering team, in addition to providing general… Show more • Performs customer service and support for technical issues via phone and web ticket system• Utilizes analysis skills to diagnose and troubleshoot client issues.• Conveyed in a reassuring manner step by step instructions to resolve application issues.• Consistently meets and exceeds monthly client support center metrics.• Acts as first point of contact for in-house applications, minimizing the number of calls escalated to the engineering team, in addition to providing general support.• Demonstrates strong multitasking abilities by handling a high number of priority emails while managing telephone support and documenting all cases.• Trainer of new technicians for Otis Corporate and Research Divisions of UTC. Show less

• Customer support for technical issues via email, phone and live online chat• Advanced from 1st level support to administrator• Responsible for web and email abuse department• Responsible for day-to-day maintenance and security of servers