Christine Sachs Email & Phone Number

Omaha, Nebraska, United States

* Troubleshooting Hardware & Software computer issues* Working Tickets in Service Now* Installing Maintenance Kits on Dell Printers * Pushing Software to users’ computers using DBat* Imaging New Computers for Various Hospital Employees* Deploying New HP & Dell Laptops to refresh End of Life* Attending Weekly IT Meetings & Biweekly Meetings* Excellent Customer Service Skills

Missouri Valley, Iowa

. Repairing home users computers & laptops.. Installation of Windows 10 . Reinstallation of Windows 8. . Replacement of Hard Drives, Case Fans, CPU Fans, & adding additional memory. Adding users to Active Directory for a local business in Missouri Valley.. Setting up email accounts for a local business in Missouri Valley. . Configuration of Server 2008 for a local Business in Missouri Valley. . Replacement of Laptop Screens & keyboards. . Removing Viruses, Malware & Spyware from hom users computers.

Valley, Nebraska, United States

· Troubleshoot Computer tickets on Hardware & Software issues· Created Documentation for end users on how to setup email on their iPhones & Androids · Upgrading PC’s & Laptops from Windows 7 to Windows 10· Setting up VPN connections so end users could work from home due to CoVid-19· Adding RDP Sessions to End Users Laptops so they could remote into their work computers from home· Imaging New Computers & Laptops for end users that had 7 + yrs. computers· Adding additional Software to computers that was not part of the Base Image· Setup new computers, Monitors, keyboards & mice to new hires or users that had 7 + yrs. computers· Walking end users through how to setup their Signature in Outlook· Remoting into end users’ computers using Dameware or FixMe.IT· Had IT Meetings every morning to let IT Manager know what was going to be accomplished for the day· Excellent Customer Service Skills

Remote Work From Home & Traveling

Remote into Election Computers & update the Ballots for new Elections.Update Side Files in Excel, Copy new PDF Files to remote computers. Test the new Ballot in Balotar. Check Printer Settings & make adjustments as needed.

Greater Omaha Area

• Managed and maintain Lenovo Computer Systems• Setup New Hires with a Laptop, Docking Station, Monitor, Keyboard & Mouse• Diagnose, install, maintain hardware issues for PCs, Laptops • Troubleshoot software issues in Windows 10, 7 , 8.1 & XP• Assigning Cisco Phones to New Hires & setting them up in Jabber, Cisco Unity, & the Cisco Cup Server• Allocate International phones for Users• Special Projects• Closure of 20 to 25 Remedy Incident Tickets on a Daily Basis

Greater Omaha Area

• Diagnose, install, and maintain hardware for PCs • Troubleshoot software issues in Windows XP Diagnose network connectivity problems• Increased Productivity Igels replaced Thin Clients during the Conversion of Departments • Accomplishment of 24 in monitors, keyboards, mice within a 3 month period• Increased Reliability of Citrix 12 within a 9 month period • Securing Laptops with Data Encryption • Replacement of HeatSink Fans within a 6 month period• Adding Users to the Proper Groups in AD• Accomplishment of Data movement from Albatross Server to Alegent Server for various clinics within a 6 month period• Adding Users to the Address Book on Xerox Printers• Imaging various Computers & Laptops• Installation of Lenovo Computers at Various Clinics• Installation of Kaspersky Antivirus Software within a 6 month period• Removing Spyware, Malware, and Viruses from Desktop & Laptop Computers

Associate'S Degree, Microcomputer Support Specialist

Took courses that pertained to a Microcomputer Support Specialist Did 1 yr of Internship at Iowa Western Graduated with an Associates.

Diploma, High School Student