Chris Sacks Email & Phone Number

Santa Monica, US

Santa Monica, US

Santa Monica, US

• Responsible for leading a cross-functional team that directly managed daily operations of ~90% of business revenue ($550MM). Scaled business operations to enable rapid growth from startup to IPO. Promoted to Director.
• Led a cross-functional Business Operations team of >25 (Pricing, Product, BI, Pharmacy, Engineering, Data, and Patient Advocacy) responsible for managing and optimizing ~90% of business revenue, including the core.
• Directly scaled and managed operations for a rebate-focused revenue stream to add $12MM annualized revenue (>100% growth within a year)
• Developed and executed framework to implement a unified transactions processing system across Pharmacy Benefit Manager (PBM) and pharmacy partners that resulted in $10MM annualized revenue lift by improving and.
• Directly managed a Pricing Operations team that reduced coupon error rate to a consistent historic low of 1.5%, which directly improved conversion and yielded >$10MM in annualized revenue
• Scaled and standardized a partner network rotation strategy that added $8MM in annualized revenue by unlocking new customer acquisition and retention strategies

Santa Monica, US

• Built the foundation for company success by 1) ensuring reliability of the core coupon pricing product; 2) developing collaborative strategic relationships with PBM partners; and 3) implementing and scaling internal.
• Ran a cross-functional business operations team of 20 people responsible for day-to-day management of multiple products that accounted for nearly 90% of business revenue ($390MM)
• Developed tools, automations, reporting, and workflows to improve coupon price accuracy by 10x, which directly increased conversion (added >$20MM annualized revenue) and improved customer experience (facilitated.
• Directly managed a Pricing Operations team that added new PBMs and optimized existing partnerships through technical enhancements and strategic collaboration to drive >$20MM in annualized revenue
• Established operational framework to manage database and search ranking optimization of 70,000+ U.S. pharmacies
• Created and implemented company-wide SOPs and documentation for integrating new PBM and Pharmacy partners, optimizing existing integrations, troubleshooting live issues, and executing growth strategies within the core.

Redwood City, CA, US

• Responsible for scaling a marketplace for custom products by facilitating seller and product onboarding, increasing seller output, and improving seller retention. Promoted from Associate Product Launch Manager and.
• Increased launch velocity of physical products 10x by leading cross-functional (Product, Engineering, Ops, Marketing, Community, Customer Service) development of new features, onboarding flow, and business rules for.
• Achieved a >50% increase in applications from prospective custom product makers by leading an overhaul of the Maker application landing page
• Directly managed sourcing, launch, and optimization of new products and business development opportunities with top revenue-driving custom product partners (>$4MM annually)
• Wrote and developed content for a community of 600,000+ sellers, including new product and feature announcements, tutorials, and contest programs that yielded >7,000 new high-conversion marketplace products
• Led a team of 4 through the company’s first comprehensive competitor comparison project, and delivered ongoing updates and research to inform product roadmap and strategy

Redwood City, CA, US

• Led a cross-functional team of 5 to develop, source, launch, and improve dozens of custom print products that drive ~$3MM annual revenue
• Helped lead key product launch projects, including a partnership with phone case maker Incipio and the development of a social enterprise collection with UBUNTU Made
• Played a key role in overhauling and growing an $8MM+ Apparel offering: identified and met with wholesale vendors to review/develop/select new styles, secured stakeholder approvals, managed operational workflows.
• Sourced, qualified, and signed more than 200 partnerships with custom product vendors of all sizes and industries to scale a custom product marketplace
• Managed the full life cycle of vendor partnerships - term sheets, contract negotiation, product development, onboarding, and launch

Boston, MA, US

• One of the first hires for the “Damage Team,” responsible for improving customer experience and reducing costs by improving handling and infrastructure for White Glove/LTL deliveries. Promoted from Logistics Specialist.
• Reduced damaged orders up to 50% for more than 50 vendors by negotiating targeted packaging improvements and in-house routing solutions, resulting in significant cost savings and customer NPS improvements
• Championed tool and process improvements that improved data and reporting around damaged orders and saved >14 hours of work every week by translating customer service pain points to the engineering team
• Created a project plan to optimize delivery carrier selection by region and product category using historical data
• Enabled more immediate and flexible resolution of customer service issues by qualifying and contracting 30+ third-party companies to develop and scale a nation-wide furniture restoration network
• Developed and moderated new hire training sessions on best practices for shipping-related customer service issues

Certificate In Leadership Principles

Bachelor Of Arts (B.A.), Psychology