Chris Samples Email & Phone Number

Glen Ridge, Nj, Us

San Francisco, Ca, Us

Englewood, Colorado, Us

Retained by a private equity firm to lead expansion and improve performance of a regional swim school brand;• Enhanced profitability, achieving 15%+ increase into average annual sales including a positive EBITDA contribution and a 16%+ vs yearly average in customer satisfaction scores within the first three months by creating strategic pillars, cutting operational expenses, and revising standard operating procedures. • Built pipeline for hiring and retaining top talent by re-tailored staffing organization charts, job descriptions, interview guidelines and succession planning to retain and build great talent. Coached and developed both new and existing workforce to maintain highest audit scores in the company.• Grew the topline business, driving 13%+ vs. yearly average in new customer enrollment and conversion by retooling online and in-person marketing events.• Spear-headed expansion opportunities by building Pro Forma financial statements for new locations along the East Coast to illustrate potential profitability and inform rollout decisions.

Cheltenham, Gloucestershire, Gb

• Directed strategy for all US retail locations with 6 direct reports and over 800 employees including management of cross-functional department leaders, talent acquisition, and visual merchandising. • Designed and implemented comprehensive pricing, merchandising, and customer experience strategies leveraging analysis of market conditions, competitor alignment, and popularity to adjust pricing, update weekly visual presentation, and train talent on customer interest and loyalty delivering up to 70% in gross margin.• Consistent over-achievement KPI benchmarks and P&L EBITDA by reducing costs and providing a best-in-class customer service orientation and training. • Created and implemented position-based payroll structure, time-based stock replenishment and visual merchandising best practices, and leader-executed store standards, reducing cost-to-sales ratio by up to 17%.• Transformed talent acquisition and retention by hiring and training talent lead, revising interview guide, introducing on-campus recruiting, remodeling orientation, and enhancing leadership development. • Planned and executed store events to increase foot traffic which increased quarterly footfall by as much as 18%.• Oversaw brand standards by creating visual guides for product placement every quarter which proactively anticipated opportunities in fashion trends or challenges in supply chain.• Spearheaded omnichannel relationship with Amazon.com enabling in-store inventory view increasing sales 3%.• Collaborated with logistics, supply chain and distribution to maintain even stock levels each year without sacrificing gross margin.• Partnered with loss prevention, IT, CRM, operations, allocations, buying, HR, and commercial finance leaders to align priorities, raise awareness of retail actions, and develop collaborative plans, increasing sales 23% YOY.

Cheltenham, Gloucestershire, Gb

Columbus, Oh, Us

• Oversaw day-to-day store operations and assessed performances of an average of 25 full-time and 300 part-time employees.• Trained and developed future multi-unit managers and corporate employees to assume greater responsibilities and more functions within the company. • Provided intel with cross-functioning departments on topics such as; management alignment, merchandise logistics, inventory allocation, business trends, competitor research, global promotions and local health & safety standards.• Managed the highest grossing stores in the company; New York City flagship, Tokyo flagship, Singapore flagship, Hong Kong flagship, Seoul flagship as well as an accoutrement of chain and outlet stores both domestically and internationally. • Responsible for training and promoting 4 district managers for Tokyo, Singapore, Hong Kong and London.• Successfully opened 4 stores internationally (2 flagships, 1 chain store and 1 outlet).• Started and maintained social media accounts to help broaden brand recognition and recruitment. Are individual Instagram accounts to as many as 10,000 followers in Tokyo.• Increased overall customer satisfaction in east Asia (per inmoment.com) from a grade of 17 to 60 between Q4 2015 and Q4 2016.