Chris Samuel Email & Phone Number

Exton, Pa, Us

Responsible for the development, support and deployment of iPipeline’s market leading SSG Digital platform in the UK and Europe. Transforming our clients’ life and protection businesses and powering growth in the protection market

Exton, Pa, Us

Transforming the UK Protection industry with SS/G Digital.Responsible for our UK SS/G Digital clientsiPipeline UK acquired TCP LifeSystems in January 2018.

Peterborough, Gb

Beagle Street is the BGL Group's direct to consumer life insurance proposition, launched in July 2012 - www.beaglestreet.com.Key achievementsTook BGL’s life proposition from feasibility assessment to start upDelivered an industry ‘best of breed’ online quote-sale journey and website in a traditional paper/face-to-face market, achieving benchmark conversion metricsImplemented Net Promoter Score (NPS) and other customer satisfaction tracking tools resulting in the highest customer rating for life insurance on reviewcentre.comLed the IT, Customer and Marketing work streams during project initiation and delivery phases resulting in delivery on time and within budgetRan multiple RFP tender processes for front and back end IT solutions and web journey design delivering below budget solutions that saved BGL £400k

Peterborough, Gb

Led business analysis within IT Commercial Development to support strategic IT projects. I provided insight to aid and inform the Group’s technology roadmap. I ensured sustainable design and architecture principles were adopted and maintained to enable the transition and alignment of Group IT with the wider BGL business units it supports. Key AchievementsImplemented a Group–wide approach to customer system interaction to meet changing business and customer needs improving income and sales conversion Directed customer engagement and adoption approach for strategic project to deliver customer web servicingProject managed Group initiative to improve business critical insurer data exchange processesLed business analysis of customer and user work streams for new front end softwareDeveloped high level solution design for blue chip affinity partner tenders

Peterborough, Gb

Led the contact centre customer journey and experience for all BGL Group customers, delivering process improvement and optimising customer contact.Key AchievementsDelivered £2m annualised benefit from customer journey process improvementsLed key projects to drive understanding and insight into reasons for customer contact, reducing frequency of call contactRedeveloped, rewrote, and re designed the written customer journey across all brands and products migrating to new documentation delivery platform.

Peterborough, Gb

Responsible for all Group marketing communications requirements. Management of external Group advertising agencies, internal design and communications team of four. Key AchievementsRebranded the customer and corporate identities of Budget Insurance and Bennetts motorcycle insuranceInstigated and owned the delivery of brand values through all aspects of customer contactDevelopment and delivery of creative for the Smart People Budget marketing strategy, TV campaigns for Budget, Dial Direct & Bennetts brandsManaged key advertising agencies pitch/tender processes

San Antonio, Texas, Us

Responsible for new business acquisition across all portfolios in the public training division with budget responsibility of £1.45m.

London, England, Gb

Product Manager – Automotive World. Managing a portfolio of seven newsletters. Direct responsibility for the promotional and tactical marketing plans and budget of £750k. Senior Marketing Executive - Retail & Consumer. Worked across a portfolio of 70 management reports and three newsletters with overall responsibility for the monthly direct promotion.

London, England, Gb

Worked across a portfolio of lifestyle and hobbyist magazines. Direct responsibility for the creative development, delivery and budget for promotional campaigns.