Chris Samuel Email and Phone Number
Chris Samuel work email
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Chris Samuel personal email
A passionate, commercially astute customer advocate with 20+ years Financial Services and publishing experience combined with proven commercial digital, insurance and marketing expertise. I can demonstrate continual process innovation and improvement, driving tangible value for both the customer and the business with a track record of consistently successful project delivery. I am a creative thinker, an articulate communicator, relationship builder and people motivator who leads his teams to achieve corporate goals and personal success. Specialties:Digital and offline customer journey optimisationCustomer experienceProject deliveryCustomer proposition developmentBrand developmentAgency managementProcess improvement and solution designCampaign management and analysis
Ipipeline
View- Website:
- ipipeline.com
- Employees:
- 501
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Business Operations DirectorIpipeline Dec 2019 - PresentExton, Pa, UsResponsible for the development, support and deployment of iPipeline’s market leading SSG Digital platform in the UK and Europe. Transforming our clients’ life and protection businesses and powering growth in the protection market
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Account DirectorIpipeline Jan 2018 - Dec 2019Exton, Pa, UsTransforming the UK Protection industry with SS/G Digital.Responsible for our UK SS/G Digital clientsiPipeline UK acquired TCP LifeSystems in January 2018.
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Programme ManagerTcp Lifesystems Dec 2013 - 2018
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Senior Manager Digital & Customer Experience - Beagle StreetBgl Group Oct 2011 - Oct 2013Peterborough, GbBeagle Street is the BGL Group's direct to consumer life insurance proposition, launched in July 2012 - www.beaglestreet.com.Key achievementsTook BGL’s life proposition from feasibility assessment to start upDelivered an industry ‘best of breed’ online quote-sale journey and website in a traditional paper/face-to-face market, achieving benchmark conversion metricsImplemented Net Promoter Score (NPS) and other customer satisfaction tracking tools resulting in the highest customer rating for life insurance on reviewcentre.comLed the IT, Customer and Marketing work streams during project initiation and delivery phases resulting in delivery on time and within budgetRan multiple RFP tender processes for front and back end IT solutions and web journey design delivering below budget solutions that saved BGL £400k -
Senior Manager Business AnalysisBgl Group Jul 2008 - Nov 2011Peterborough, GbLed business analysis within IT Commercial Development to support strategic IT projects. I provided insight to aid and inform the Group’s technology roadmap. I ensured sustainable design and architecture principles were adopted and maintained to enable the transition and alignment of Group IT with the wider BGL business units it supports. Key AchievementsImplemented a Group–wide approach to customer system interaction to meet changing business and customer needs improving income and sales conversion Directed customer engagement and adoption approach for strategic project to deliver customer web servicingProject managed Group initiative to improve business critical insurer data exchange processesLed business analysis of customer and user work streams for new front end softwareDeveloped high level solution design for blue chip affinity partner tenders
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Senior Manager Customer ExperienceBgl Group Jun 2004 - Jul 2008Peterborough, GbLed the contact centre customer journey and experience for all BGL Group customers, delivering process improvement and optimising customer contact.Key AchievementsDelivered £2m annualised benefit from customer journey process improvementsLed key projects to drive understanding and insight into reasons for customer contact, reducing frequency of call contactRedeveloped, rewrote, and re designed the written customer journey across all brands and products migrating to new documentation delivery platform.
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Marketing Communications ManagerBgl Group Feb 2002 - Jun 2004Peterborough, GbResponsible for all Group marketing communications requirements. Management of external Group advertising agencies, internal design and communications team of four. Key AchievementsRebranded the customer and corporate identities of Budget Insurance and Bennetts motorcycle insuranceInstigated and owned the delivery of brand values through all aspects of customer contactDevelopment and delivery of creative for the Smart People Budget marketing strategy, TV campaigns for Budget, Dial Direct & Bennetts brandsManaged key advertising agencies pitch/tender processes
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Marketing ManagerFrost & Sullivan Sep 2000 - Jan 2002San Antonio, Texas, UsResponsible for new business acquisition across all portfolios in the public training division with budget responsibility of £1.45m. -
Product Manager / Senior Marketing ExecutiveFinancial Times Business Feb 1999 - Sep 2000London, England, GbProduct Manager – Automotive World. Managing a portfolio of seven newsletters. Direct responsibility for the promotional and tactical marketing plans and budget of £750k. Senior Marketing Executive - Retail & Consumer. Worked across a portfolio of 70 management reports and three newsletters with overall responsibility for the monthly direct promotion. -
Assistant Product ManagerEmap Sep 1996 - Dec 1998London, England, GbWorked across a portfolio of lifestyle and hobbyist magazines. Direct responsibility for the creative development, delivery and budget for promotional campaigns.
Chris Samuel Skills
Chris Samuel Education Details
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Oxford Brookes UniversityBusiness Studies
Frequently Asked Questions about Chris Samuel
What company does Chris Samuel work for?
Chris Samuel works for Ipipeline
What is Chris Samuel's role at the current company?
Chris Samuel's current role is Business Operations Director at iPipeline.
What is Chris Samuel's email address?
Chris Samuel's email address is ch****@****p.co.uk
What schools did Chris Samuel attend?
Chris Samuel attended Oxford Brookes University.
What skills is Chris Samuel known for?
Chris Samuel has skills like Business Analysis, Customer Experience, Strategy, E Commerce, Change Management, Insurance, Marketing Strategy, Management, Stakeholder Management, Marketing Communications, Marketing, Business Strategy.
Who are Chris Samuel's colleagues?
Chris Samuel's colleagues are Matthew Minissale, Chris Forgione2, Konstantin Cheberiachko, Pmp, Gordon Li, Lance Kuehl, Jason Kowalski, Cpa, Raquel Corona.
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