Chris Sanchez Email & Phone Number

• Responsible for the direct supervision of Arts Center Division and City Manager’s Office staff• Administered enforcement Task Force comprised of departments aimed to address the biggest problem properties in the city with aggressive and creative enforcement strategies utilizing data and performance metrics.• Created and implemented customer relations management platform that engaged residents needs and request and managed processes to share service request analytics and formulate proactive data decision strategies. • Managed the City's Legislative Program including coordinating the activities of the City's legislative consultants, refining and executing the City's legislative program, and communicating legislative priorities to Councilmembers, legislative representatives, state agencies and other stakeholders and partners. • Directed the development of revamped Boards and Commissions Ordinance that modernized the application process, outreach, and onboarding experience. • Created multi departmental Special Events Ordinance and process for external organizations/vendors and acted as Special Events Administrator. • Created innovative approach to update Noise Ordinance and resolution process for residents and businesses. • Performed special projects at the request of the City Manager and City Council including research, benchmarking, information analyses, preparing reports, identifying alternative solutions, and making qualified recommendations.

-Participate in the development and implementation of the city’s performance measurement program. Specific duties include data gathering, reviewing performance data, updating statistics, developing training materials, and working with departments to revise and develop goals, objectives, measures and performance targets. -Facilitate process improvement initiatives city-wide related to revenue generation, cost reduction, increased efficiency and effective delivery of service. Specific activities include identifying and implementing Lean Six Sigma project opportunities. -Develop and assist with the alignment of organizational practices and systems with nationally recognized performance criteria such as Malcolm Baldrige. -Conduct studies involving a high level of research and analysis regarding municipal operations, activities and programs; prepare reports and associated presentations. -Synthesize departmental cost savings and efficiency information, develop a quarterly report, and update performance indicators.

Irving, Tx

Completed projects that required extensive use of Microsoft suite, specifically Microsoft Excel and Outlook. Database entry utilizing city's database system. Responsible for converting physical safety classes into an online platform using Adobe software.

Lewisville

-Research various areas of interest and write reports for use by Staff and Committee members. -Respond to citizen inquiries and requests regarding city's Strategic Plan Vision 2025.-Assists with development of power point presentations, scripts for video production and related materials.-Work with Vision Team to develop flyers and other materials to inform the public about the Vision 2025 Process.-Update Vision 2025 website with updates and status of project and various reports.-Assist with overall coordination of Big Idea Meetings and follow-ups.-Coordinate overall project calendar, meeting agendas and meeting documentations.-Coordinate Twitter/Facebook and other social media related to Vision 2025.-Assist with press releases and related materials.

Master Of Public Administration (M.P.A.), Public Administration

Bachelor Of Arts - Ba, History