Chris Sargeant Email & Phone Number

Melbourne, Victoria, Australia

Providing consultancy and locum services to the Residential Building Management and Strata industries offering specialised expertise and temporary staffing solutions to address operational, compliance, and management challenges. Consultancy Services include 1. Operational Audits - Assess the performance of existing building management, agreements and strata operations. - Identify areas for improvement, such as energy efficiency, contractor performance & resident satisfaction. 2. Compliance and Risk Management - Ensure buildings comply with occupancy permit, building codes, fire safety, and occupational health and safety standards. - Develop risk mitigation strategies for potential hazards or disputes. 3. Strategic Planning - Create long-term maintenance plans and budgets, including lifecycle cost analysis for building systems. - Offer advice on capital expenditure and upgrades to maintain asset value. 4. Policy and Procedure Development - Draft and implement management policies, Owners Corporation site specific rules, and best practices for operations. 5. Resident and Stakeholder Engagement - Conduct surveys to gather feedback from residents and stakeholders. - Mediate conflicts and advise on communication strategies to improve community relations. 6. Technology Integration - Recommend and implement software for communication, and building operations.Locum Services1. Interim Management - Provide temporary building managers to handle daily operations during staff vacancies.2. Crisis Management - Support during emergencies, managing service providers and insurers.3. Project Oversight - Temporarily lead projects like renovations or compliance upgrades, ensuring they meet scope, budget, and deadlines.4. Skill Gap Solutions - Supply specialised expertise, such as fire safety or legal compliance, on a short-term basis. - Negotiate SLA with new or existing contractors.

Victoria, Australia

• Currently serving as a Committee Member for the Victorian Branch, actively participating in meetings and accurately recording minutes. Provide support for the implementation and delivery of events, offering valuable feedback on relevant industry information and intelligence.• Contribute to policy and knowledge discussions within the committee, drawing on expertise and insights to support initiatives aimed at growing the FMA membership base in Victoria.• Act as a member of the FMA National Residential Strata Facilities Management Strategy Group, collaborating with industry peers to address challenges specific to the residential strata sector and develop effective strategies for improvement.• Participate as a member of the Strategy Implementation Task Group within the Education & Career sector, working on initiatives to enhance educational offerings and career pathways for facilities management professionals.• Utilise subject matter expertise as a designated Subject Matter Expert (SME) for the University of New England's Diploma of Facilities Management - Maintenance Scheduling module. Provide valuable insights and guidance to support the development and delivery of educational content in this area.

Australia

Senior FM - BTR Portfolio• Led the maintenance team to deliver building and apartment maintenance works.• Managed lifecycle capex programs, including inventory management and the repair/replacement of FFE items.• Ensured apartments were brought back online efficiently after resident churn, minimising downtime and maximising occupancy. Provide updates to National Leasing Executive.• Trained the operations team in identifying defects prior to practical completion (PC) at LIV Aston, enhancing quality control and delivery standards. • Maintained statutory logs and Asset Registers, ensuring compliance with all regulatory requirements.• Directed service contracts, ensuring service levels aligned with company standards. • Initiated new sustainability initiatives (Clothes recycling) and created a baseline Wiki process for all new buildings.• Assisted in the creation and delivery of site-specific standards of safety, presentation, and operational performance.• Demonstrated 24/7 availability for on-call duties, responding to after-hours issues efficiently.

Box Hill

• Led the management of both Whitehorse Towers & East Central, overseeing the day-to-day operations of 800 apartments spread across three towers, each with different and active Owners Corporation Managers and Committees.• Spearheaded the delivery of Building Maintenance Plans, ensuring the optimal functioning of building systems including HVAC, plumbing, electrical, and structural integrity. • Implemented robust security and access control measures, safeguarding the premises and ensuring the safety of residents and visitors. • Developed and managed the property's operating budget, meticulously tracking expenses for maintenance, repairs, utilities, and capital improvements to ensure financial sustainability while maintaining high standards of quality. • Successfully managed relationships with contractors and service providers, soliciting bids, negotiating contracts, and coordinating vendor services to meet the needs of the property within budgetary constraints. • Demonstrated exceptional crisis management skills during emergency situations, including coordinating evacuation and restoration works following a burst hot water mains incident in Tower 1, mitigating risks, and minimizing disruptions to residents' lives. • Maintained positive relationships with residential and commercial tenants, addressing inquiries, resolving disputes, and enforcing Owners Corporation Rules to ensure a harmonious living environment.• Provide back of house support to Hotel Operations and the Guest experience mandate

Greater Melbourne Area

• Led a team of contractors specializing in property maintenance and renovations, catering to diverse clientele including commercial entities and government institutions.• Managed comprehensive maintenance programs, overseeing the upkeep of various building systems including HVAC, plumbing, electrical, and structural integrity.• Developed and implemented preventative maintenance schedules to ensure optimal functioning of properties and minimize costly repairs.• Coordinated with clients to identify their specific maintenance needs and tailored solutions to meet their requirements while adhering to budgetary constraints.• Established a reputation for delivering high-quality workmanship and exceptional customer service, resulting in repeat business and referrals.• Implemented safety protocols and enforced compliance with building codes and regulations to ensure a safe and secure environment for all occupants.• Utilised various software packages to track maintenance tasks, manage work orders, and streamline communication with clients and subcontractors.

555 Lonsdale Street Melbourne Vic 3000

• Achieved 100% client satisfaction by promptly addressing and resolving all maintenance requests.• Contributed technical expertise to the project management team, leading to the successful completion of a 6-level fit-out at Owen Dixon Chambers. • Established a reputation as a trusted maintenance support person for high-profile clients, including the VicBar Chairperson and prominent barristers. • Implemented an energy-saving initiative through the installation of window film, resulting in reduced energy consumption.

Docklands, Melbourne.

• Assumed temporary responsibility for managing the day-to-day operations of the building during the absence of the regular Building Manager while on long service leave. Demonstrated exceptional crisis management skills in swiftly responding to emergencies, including providing support to residents in the aftermath of a fire incident at Lacrosse Apartments.• Collaborated effectively with contractors and disaster recovery teams to coordinate cleanup efforts and restoration works, ensuring minimal disruption to residents' lives and preserving the integrity of the building.• Implemented temporary measures to maintain the upkeep of common areas, including the pool, ensuring a safe and inviting environment for residents.• Demonstrated adaptability and quick learning by efficiently fulfilling the duties of the Building Manager role within a limited timeframe, while upholding high standards of professionalism and service delivery.• Leveraged strong communication and interpersonal skills to address inquiries and concerns from residents, resolving disputes promptly and fostering positive tenant relations.

Da Nang, Viet Nam

• Successfully led and mobilised teams of volunteers in providing humanitarian aid to rural communities, through my strong leadership skills, teamwork, and the ability to inspire and motivate others.• Implemented efficient processes for pre-arrival and on-site training for volunteers by developing and delivering effective training programs.• Demonstrated hands-on leadership in overseeing building construction projects, including sanitation blocks and water treatment plants. This also included the planning, coordination, and execution of complex projects.• Played a key role in the development and implementation of an anti-trafficking education program, reaching over 2,000 students. With my spouse, developed educational initiatives, for diverse audiences, and raised awareness on important social issues.• Facilitated the distribution of 120 pigs in a sustainable "pay-it-forward" program, showcasing innovative approaches to community development, sustainability, and resource management.