Chris Schepers Email & Phone Number

London, England, United Kingdom

New Cross Gate

- A key player in the development of the CAPD Change Management System, working with quality and stakeholders across various departments to transform change control. - Instrumental in modification planning and roll-out coordination, leading a 4-strong Modification Technician team through quality and improvement centric workflows. - Managing risk, non-conformance and quality in relation to Vehicle Maintenance and Release. - Administering multiple Project Trackers and communication blasts to key stakeholders.- Superuser of the Maximo Asset Management System, for Project OSI Health Monitoring and Quality Control inspections and reviews.- Achieving and maintaining #1 in the weekly OSI Health Checks for the UK, achieving a complete turnaround from a low position within one year.

New Cross Gat

Collaborating with the Project Manager and based within New Cross Gate Railway Depot, also responsible as a Co-Project Leader in the Class 378 Aesthetic Refresh project, working cohesively with colleagues, stakeholders, suppliers and production to drive project deliverables. A pragmatic project lead, responsible for the sign-off of works in line with Quality Control KPIs. - Performance coaching 5 Aesthetic Technicians, overseeing and signing off on workflows in line with specifications and QC standards.- Leading regular inspections, recording and planning of Aesthetic defects across the fleet, both for work on and existing car units. - Developing the team to run autonomously with only QC oversight, imbibing a strong continuous improvement culture in the team that has reduced the requirement for micro-managing.- Reporting on quality, service delivery and project metrics regularly, sustaining strong links to internal and external stakeholders and recommending solutions to project sticking points.- Hands-on as a Co-Project leader of the Class 378 Electrostar Refresh Project from project scope through pre-refresh, vehicle defect recording, QC inspection and commissioning.- Achieving a +100% increase in additional services revenue within the first 6 months of the role, smashing targets to sustain the self-funded Additional Services provision whilst building excellent customer relationships through achieving an improved end result.- Managing strategic relationships with ARL and TfL through the Extraordinary Repair Rectification Process, In addition, managed costs and charge-backs to the customer.

New Cross Gate

- Drove quality and fleet commissioning within New Cross Gate & Willesden Junction depots. - Collaborated with Technician colleagues to commission and fault-find on Class 378 EMU and Class 172 Turbostar vehicle systems for the London Overground (TOC).- Fault finding and fault diagnosis on systems; actioned rectification works.- Implemented modifications and tested systems to ensure quality standards were achieved.- Completed 5th car insertions through implementation, testing and commissioning lifecycle. - Responsible for Depot Protection works, train movements and building maintenance. - Achieved quality assurance targets in working to Vehicle Maintenance Instructions.

- A member of the Installations and Commissioning team of the major Door Systems Overhaul Project for the Jubilee Line 96 stock for Tube Lines.- Responsible for live and dead testing, fault identification and rectification. - Contributed to the major Door Systems Overhaul Projects on the Northern Line Stock. - Member of the installations and commissioning team for live and dead testing. - Conducted Couplers, Bogey and Brake Actuator overhauls, including strip and refit of a 9-year old system. Responsible for fault testing post-commissioning.

- Reputed as a pragmatic manager, focused on quality and customer-centric services. - Reported at the regional level on branch audits, quality assurance and compliance. - Served as a Key Account Manager, overseeing all credit, debit and account operations. - Performance managed and coached the team through commercialised operations. - Managed inventory, assets, marketing and lead generation activities.

- Accountable for quality assuring service delivery against challenging monthly metrics. - Worked collaboratively with colleagues and stakeholders to facilitate service delivery. - Contributed to regional management meetings, sharing ideas to improve operations. - Performance managed the branch team; responsible for branch-level staff management. - Managed assets, key accounts, business accounting and stock levels.