Chris Schmidt Email & Phone Number

Success Manager with 9+ years of experience in tech services and logistics, focused on building strong client relationships and ensuring exceptional service delivery and product knowledge. Proven track record of resolving complex technical issues, optimizing operational processes, and leading cross-functional teams to exceed performance goals. Adept at project management, conflict resolution, and driving continuous improvement. Known for maintaining a 99.9% efficiency rate and successfully managing multiple projects simultaneously.

Listed skills include Management, Microsoft Word, Microsoft Excel, Sales, and 3 others.

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  Tech Service And Customer Success Manager

  Computacenter

  Apr 2015 - May 2024

  ‣ Cultivated and managed key relationships with AT&T to proactively address and resolve customer issues, achieving a 95%+ client satisfaction rate.‣ Maintained a 99.9% order processing efficiency rate over 9 years, driving operational excellence and significantly reducing error rates.‣ Led the successful execution of projects, ensuring all were completed on time, within scope, and meeting or exceeding customer expectations.‣ Managed a high-performing team of 12, improving team productivity by 25% through mentorship, performance feedback, and tailored training.‣ Directed payroll tasks for a team of 12, ensuring 100% accuracy in payment processing and timely submission.‣ Streamlined troubleshooting processes, resolving technical and operational challenges within 24 hours to ensure continued service delivery.‣ Oversaw facility maintenance both remotely and on-site, technologically and mechanically, ensuring compliance with safety standards and maintaining a 100% safe and efficient working environment.‣ Coordinated logistics for UPS shipments, ensuring a 99% on-time delivery rate and reducing delivery discrepancies by 15%.