Building and delivering innovative insurance products that provide valuable risk-evaluation facts about businesses and other entities with applied intelligent technology.

Providing industry expertise in Underwriting, Risk Control, and Premium Audit

• Manage team of up to 20 auditors across Western US.• Manage Work Force team and distribution of audit inventory.• Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.• Developed strong Business Partner relationships internally and externally across 17 states and 11 underwriting offices.• Maintain Vendor Relationships.• Work with Product Managers on implementation of new product lines and structure of composite ratings.• Design of Workload Management Tools, Training Materials, Monthly Newsletter.• Staffing analysis and territory alignment.• Project Lead: Production, Training Documents, Audit Best Practices, Average Handle Times.• Coordinated, managed and implemented projects.• Interacted with internal staff and clients to improve operational knowledge of relevant tax issues and business implications.• Analyzed complex problems and generated targeted solutions that resolved outstanding issues while enhancing business positions.• Developed and implemented corrective actions to bring business areas in line with standards.• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.

• Completed audit papers by thoroughly documenting audit and following all Premium Audit Principles, providing results to insureds and business partners.• Delivered exceptional level of service to each customer by listening to concerns and answering questions.• Built strong relationships with business partners.• Created training documents and audit best practices.• Presented on numerous topics to provide training in front of groups or on regional conference calls and national meetings.• Mentoring of Premium Audit Associates; coaching and developing technical skills.• Worked directly with colleagues resolving audit issues: claims, class code, exposures, billing, disputes, and non-compliance.• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Developed auditing program to address risks and evaluate regulatory requirements.• Reviewed and identified risks, analyzed controls and tested compliance.• Produced audit reports which comprised evaluation of internal control systems.• Investigated discrepancies discovered during auditing process.• Performed strategic planning, execution and finalization of audits.• Created and delivered risk management presentations to Senior Leadership and Board of Directors.• Worked with Federal Examiners in resolutions to financial reporting and compliance.• Explained risk and compliance concepts to managers and executives.