Chris Schrom

Chris Schrom Email and Phone Number

Multi-Skilled Talent Architect | IT Pro | Technical Specialist | High Perfoming Team Leader | Data-Driven Problem Solver | Transforming Workflows Across Industries | Leveraging Experience to Drive Positive Change
Chris Schrom's Location
Las Vegas Metropolitan Area, United States
About Chris Schrom

I'm a highly motivated professional with a diverse background spanning operations management, talent acquisition, talent development, and IT. Throughout my career, I've thrived in dynamic environments, consistently exceeding goals and fostering strong teams.Here's what sets me apart:• Multifaceted Expertise: I bring a unique blend of technical skills (IT, hardware) and business acumen (project management, leadership) to the table.• Passionate Leader: I cultivate an inclusive environment and empower others to achieve their full potential.• Data-Driven Approach: I leverage analysis to optimize processes and drive results.• Lifelong Learner: I continuously expand my knowledge base through ongoing education and certifications (ASA, DEI, Microsoft).• Results-Oriented: I have a proven track record of exceeding expectations in various industries, including healthcare, cryptocurrency, and gaming.Currently, I'm at UnitedHealthcare, leveraging my skills to provide exceptional customer service and contribute to a healthier future. I'm eager to connect with like-minded professionals and explore opportunities where I can make a positive impact.Let's connect! I'd love to chat about your current challenges or how my experience can benefit your team.

Chris Schrom's Current Company Details

Multi-Skilled Talent Architect | IT Pro | Technical Specialist | High Perfoming Team Leader | Data-Driven Problem Solver | Transforming Workflows Across Industries | Leveraging Experience to Drive Positive Change
Chris Schrom Work Experience Details
  • Private
    Cryptocurrency Day Trading
    Private Jan 2018 - Sep 2022
    Las Vegas, Nevada, United States
    Deeply immersed in the crypto world, analyzing trends, regulations, and DeFi vs. CeFi markets. Gained expertise for their first business venture, navigating the 24/7 global landscape of cryptocurrency exchanges. Pioneering a future in the ever-evolving world of digital finance!Key Achievements:• Achieved a monthly trade volume averaging $1.5M. • Conducted daily analysis of global crypto market news, asset trends, project development, and social media. • Developed an in-depth understanding of the cryptocurrency industry's susceptibility to social media and news influence compared to traditional markets.
  • Cox Communications
    Technical Support Ii - Supervisor
    Cox Communications Jan 2013 - Nov 2017
    Las Vegas, Nevada, United States
    Streamlined processes, earning a promotion to Tier II Supervisor. Led a national team, providing support, training, and guidance to over 100 technicians and supervisors. Fostered collaboration for training, talent acquisition, and quality audits. Discovered a passion for empowering others to grow their careers.Key Achievements:• Secured initial help desk role, effectively managing over 100 daily calls, chat sessions, and escalated tickets. • Advanced from technical support to tier II supervisor within one year, enabling remote work flexibility. • Provided leadership, supervision, and training to national tier I & II agents, surpassing KPIs and maintaining SLAs. • Oversaw complex issue resolution reporting for call center agents and field technicians, alongside standard management of direct reports. • Conducted daily quality & compliance reviews for case files, service & sales orders, as well as escalated call & chat evaluations. • Led new talent development and training programs, boosting retention and reducing turnover rates. • Executed end-to-end talent acquisition and onboarding procedures up to regional director levels in a high turnover department.
  • 2K
    It Hardware Engineer (Contract)
    2K Jan 2015 - Jan 2017
    Las Vegas Valley, Nevada, United States
    Designed, deployed, and maintained a custom scalable developer mainframe for video game creation. Managed global, multi-user workloads, ensuring smooth collaboration. Mastered component selection to optimize data flow and future-proof scalability, all within project scope.Key Achievements:• Innovated hardware designs with full autonomy granted by senior management. • Spearheaded the development of a cutting-edge scalable 3-stage Sub-Ambient phase change liquid immersion cooling system for continuous operation with intermittent rest periods. • Conducted comprehensive training sessions for a team of technicians on system operations, scalability, and maintenance protocols. • Executed monthly workload analysis for 12 consecutive months to forecast long-term scalability constraints and identify opportunities for future performance enhancements.
  • Fry'S Electronics
    Service Technician
    Fry'S Electronics Feb 2010 - Nov 2013
    Las Vegas Valley, Nevada, United States
    IT computer diagnostics, troubleshooting, repairs, and hardware upgrades for Desktops and Laptops. Custom desktop designs and building. Department recruitment and sales for services and components.
  • Blood Legion
    Sponsored Professional Gamer
    Blood Legion Feb 2006 - Jan 2010
    Greater Los Angeles Area
    Sponsored professional gamer WoW guild US-Illidan, multiple world first's, competitive tournaments, sponsorship management, and invited to Blizzard Entertainment HQ and Blizzcon multiple times.
  • First Data
    Processor
    First Data Feb 2007 - Feb 2008
    Greater Los Angeles, California, United States
    Financial data processing, data entry, and check processing.
  • Curse Gaming
    Sponsored Professional Gamer (Co-Founder)
    Curse Gaming Apr 2003 - Apr 2006
    Greater Los Angeles Area
    Co-Founder and sponsored professional gamer WoW guild EU-Vek'nilash and Curse Gaming, competitive tournaments, training, video editing, sponsorship management.
  • Chaste Automotive
    Lead Mechanic And Fabricator
    Chaste Automotive Jan 2002 - Oct 2004
    Pomona, California
    ASE certified automotive lead technician and fabricator, automotive performance parts, upgrades, tuning and custom fabrication, recruiting, and mechanic team lead.
  • Irwindale Dragstrip
    Tech Inspector Ii
    Irwindale Dragstrip May 2001 - May 2003
    Irwindale, Ca
    NHRA certified safety inspector for race vehicles.
  • Cat Entertainment Services
    Field Technician
    Cat Entertainment Services Jan 2002 - Jan 2003
    South Gate, Ca
    Delivery, setup and tear down of electrical power delivery equipment for events.
  • Design Audio Visual
    Custom Installer
    Design Audio Visual Jul 2000 - Jul 2001
    Long Beach, Ca
    MECP certified installer for custom audio video systems in automotive applications, custom home theater system designs, installations and sales.

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Chris Schrom's current role is Multi-Skilled Talent Architect | IT Pro | Technical Specialist | High Perfoming Team Leader | Data-Driven Problem Solver | Transforming Workflows Across Industries | Leveraging Experience to Drive Positive Change.

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