I'm a highly motivated professional with a diverse background spanning operations management, talent acquisition, talent development, and IT. Throughout my career, I've thrived in dynamic environments, consistently exceeding goals and fostering strong teams.Here's what sets me apart:• Multifaceted Expertise: I bring a unique blend of technical skills (IT, hardware) and business acumen (project management, leadership) to the table.• Passionate Leader: I cultivate an inclusive environment and empower others to achieve their full potential.• Data-Driven Approach: I leverage analysis to optimize processes and drive results.• Lifelong Learner: I continuously expand my knowledge base through ongoing education and certifications (ASA, DEI, Microsoft).• Results-Oriented: I have a proven track record of exceeding expectations in various industries, including healthcare, cryptocurrency, and gaming.Currently, I'm at UnitedHealthcare, leveraging my skills to provide exceptional customer service and contribute to a healthier future. I'm eager to connect with like-minded professionals and explore opportunities where I can make a positive impact.Let's connect! I'd love to chat about your current challenges or how my experience can benefit your team.
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Cryptocurrency Day TradingPrivate Jan 2018 - Sep 2022Las Vegas, Nevada, United StatesDeeply immersed in the crypto world, analyzing trends, regulations, and DeFi vs. CeFi markets. Gained expertise for their first business venture, navigating the 24/7 global landscape of cryptocurrency exchanges. Pioneering a future in the ever-evolving world of digital finance!Key Achievements:• Achieved a monthly trade volume averaging $1.5M. • Conducted daily analysis of global crypto market news, asset trends, project development, and social media. • Developed an in-depth understanding of the cryptocurrency industry's susceptibility to social media and news influence compared to traditional markets.
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Technical Support Ii - SupervisorCox Communications Jan 2013 - Nov 2017Las Vegas, Nevada, United StatesStreamlined processes, earning a promotion to Tier II Supervisor. Led a national team, providing support, training, and guidance to over 100 technicians and supervisors. Fostered collaboration for training, talent acquisition, and quality audits. Discovered a passion for empowering others to grow their careers.Key Achievements:• Secured initial help desk role, effectively managing over 100 daily calls, chat sessions, and escalated tickets. • Advanced from technical support to tier II supervisor within one year, enabling remote work flexibility. • Provided leadership, supervision, and training to national tier I & II agents, surpassing KPIs and maintaining SLAs. • Oversaw complex issue resolution reporting for call center agents and field technicians, alongside standard management of direct reports. • Conducted daily quality & compliance reviews for case files, service & sales orders, as well as escalated call & chat evaluations. • Led new talent development and training programs, boosting retention and reducing turnover rates. • Executed end-to-end talent acquisition and onboarding procedures up to regional director levels in a high turnover department. -
It Hardware Engineer (Contract)2K Jan 2015 - Jan 2017Las Vegas Valley, Nevada, United StatesDesigned, deployed, and maintained a custom scalable developer mainframe for video game creation. Managed global, multi-user workloads, ensuring smooth collaboration. Mastered component selection to optimize data flow and future-proof scalability, all within project scope.Key Achievements:• Innovated hardware designs with full autonomy granted by senior management. • Spearheaded the development of a cutting-edge scalable 3-stage Sub-Ambient phase change liquid immersion cooling system for continuous operation with intermittent rest periods. • Conducted comprehensive training sessions for a team of technicians on system operations, scalability, and maintenance protocols. • Executed monthly workload analysis for 12 consecutive months to forecast long-term scalability constraints and identify opportunities for future performance enhancements. -
Service TechnicianFry'S Electronics Feb 2010 - Nov 2013Las Vegas Valley, Nevada, United StatesIT computer diagnostics, troubleshooting, repairs, and hardware upgrades for Desktops and Laptops. Custom desktop designs and building. Department recruitment and sales for services and components. -
Sponsored Professional GamerBlood Legion Feb 2006 - Jan 2010Greater Los Angeles AreaSponsored professional gamer WoW guild
US-Illidan, multiple world first's, competitive tournaments, sponsorship management, and invited to Blizzard Entertainment HQ and Blizzcon multiple times. -
ProcessorFirst Data Feb 2007 - Feb 2008Greater Los Angeles, California, United StatesFinancial data processing, data entry, and check processing. -
Sponsored Professional Gamer (Co-Founder)Curse Gaming Apr 2003 - Apr 2006Greater Los Angeles AreaCo-Founder and sponsored professional gamer WoW guild
EU-Vek'nilash and Curse Gaming, competitive tournaments, training, video editing, sponsorship management. -
Lead Mechanic And FabricatorChaste Automotive Jan 2002 - Oct 2004Pomona, CaliforniaASE certified automotive lead technician and fabricator, automotive performance parts, upgrades, tuning and custom fabrication, recruiting, and mechanic team lead.
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Tech Inspector IiIrwindale Dragstrip May 2001 - May 2003Irwindale, CaNHRA certified safety inspector for race vehicles.
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Field TechnicianCat Entertainment Services Jan 2002 - Jan 2003South Gate, CaDelivery, setup and tear down of electrical power delivery equipment for events.
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Custom InstallerDesign Audio Visual Jul 2000 - Jul 2001Long Beach, CaMECP certified installer for custom audio video systems in automotive applications, custom home theater system designs, installations and sales.
Frequently Asked Questions about Chris Schrom
What is Chris Schrom's role at the current company?
Chris Schrom's current role is Multi-Skilled Talent Architect | IT Pro | Technical Specialist | High Perfoming Team Leader | Data-Driven Problem Solver | Transforming Workflows Across Industries | Leveraging Experience to Drive Positive Change.
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Christopher Schrom
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