● Coordinated and directed work with outside IT company (VoIP system, server file structure, daily issues).● Continual updating and improvement of excel based bidding sheets.● Conduct job profitability analysis on large scale construction projects.● Assisted in the creation and implementation of Gainshare program.

● Conduct monthly customer profitability and costs analysis of services.● Provide quality control on all service tickets completed by technicians.● Provide remote and onsite support to multiple customers for Windows based PCs and Servers.● Installed hundreds of Allworx phones throughout multiple customer sites.● Interfaced with Windstream (ISP) technicians and management to ensure proper deployment and client training.

● Supervise personnel in proper implementation of communication security equipment.● Instruct personnel in all matters pertaining to communications security.● Account for 582 classified documents and equipment.● Instruct low and mid level officers attending Command and Control Systems School on proper use, handling, implementation and destruction of all types of classified documents and equipment.