Chris Scronce Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Responsible for end-to-end delivery of complex, multi-dimensional HCM solutions through a team of consultants, project managers, and other subject matter experts while also leveraging shared service resources for specific portions of the implementation process. Accountable for project staffing, sponsorship, profitability, customer relationship management and people management. Primary focus for achieving implementation targets, increasing the value and ROI of the application for customers, ensuring high customer satisfaction, referenceable clients, and increasing engagement and capabilities of team resources. Report to Vice President, Implementation.

Minneapolis, Mn, Us

Direct responsibility for entire book of Outsourcing business at Ceridian accounting for over $40 million in revenue annually at 30% EBITDA margins. Led business unit of 150+ resources comprised of Service Delivery Managers, and Operations managers and teams based in St Petersburg and Minneapolis. Reported to Vice President of Client Services. Increased annual NPS score 37 points in year one and additional 30 points in year two. Introduced web based tracking systems to achieve real time visibility into payroll processing and compliance issues effectively moving the operations away from paper. Responsible for P&L, Retention, Employee Engagement, Operational Improvement, Contract Enforcement, and cost reductions. Actively managed budget during declining revenue years in order to avoid large impact to employees at year end. Increased employee engagement by 10% and 15% in years 1 and 2 respectively. Focus on standard processes that are repeatable and reliable. Created strategy and worked with C-Level Ceridian resources to take outsourcing business back to market on new SAAS platform.

Minneapolis, Mn, Us

Direct responsibility for largest outsourcing client in the Outsourcing division…global company with 30,000 US Employee’s using Ceridian for HR and Payroll Processing. Accountable for driving improved quality measured via annual NPS Survey, operational improvement of payroll processes, issue resolution, escalation management, and retention of client. Direct management of Payroll and Shared Services teams located in Minneapolis and St Petersburg.

Minneapolis, Mn, Us

Partner with sales reps to determine course of action in approach with prospects. Responsible for running high level discovery to map out current Human Capital Management (Payroll, Human Resources, and Work Force Management) processes and pain points in order to create and execute a demonstration of Ceridian product with emphases on the efficiencies that could be achieved. Also responsible for working with the pricing team to achieve ballpark and/or final pricing along with accurate statement of work for prospect.

Minneapolis, Mn, Us

Served as Project Manager for the implementation of acquisition made by large client. Responsible for oversight of implementation phase of project including project plan creation, resource allocation, coordination of travel, meetings, milestones, deadlines, budgets etc.

Minneapolis, Mn, Us

Served dual role of both Business Analyst and Implementation Consultant on large, complex outsourcing accounts. As Business Analyst, responsible for running discovery meetings, documenting and managing requirements throughout implementation cycle through go live and transition to service. As Implementation Consultant, configured systems in accordance with requirements, participated heavily in Test and Audit, and responsible for final updates and system readiness for go-live as well as primary payroll and system contact for go-live. Participated in pre-sales work with sales team and in-person sales solution meetings on multiple prospects.

Minneapolis, Mn, Us

Bs, Applied Communication

Hs Diploma