Chris Serafin, Mba Email & Phone Number

Seattle, Wa, Us

Dublin 2, Ie

Industry Director in the Global Travel Industry Group at Accenture- Led business development in the airline sector driving double-digit account growth- North American lead for the Global Alliance partnership with an industry leading solution provider delivering a strategic airline transformation program for a large global client- Partner Ecosystem leader supporting go-to-market efforts with partners such as Microsoft, Amazon, Google, Pega and other enterprise solution providers that delivered value for clients in revenue generation and cost efficiencies

Led a Global Business Development (New Sales and Account Management) and Delivery organization providing IT Services and Solutions across the Travel Industry supporting Airlines, Airports, Travel Technology Providers, Hotels, Travel Management Companies, Ground Transportation Organizations, etc....

Southlake, Texas, Us

Led Air Core Services global multi-site development / delivery organization, responsible for air services travel booking functions supporting airline and travel agencies - core content component driving $2B annual revenue for Sabre Travel Network and Airline Solutions• Increased productivity 200%+ implementing over 300 air content components annually• Grew global development / activation center driving multi-million dollar savings while also developing center leadership• Led Product Management efforts successfully defining / delivering innovative airline booking solution to address the market requirement from the low-cost carrier segment• Delivered content, schedules and availability core functions for airline migrations to the Sabre Reservation system, including JetBlue, AeroMexico, Virgin America, Volaris and TRIPCreated the Enterprise Solution Services global multi-site organization responsible for cross-organization program management, product management and point-of-sale products• Led Program Management and Solution Management teams supporting multiple business units with annual investments of over 2M hours of development/delivery projects • Executed global sourcing strategy leading team successfully through the transition as part of a $10M+ cost reduction program• Led Product Management in defining / delivering an innovative agency content aggregation booking tool• Led global Point-of-Sale workflow consulting / development for airlines and agencies • Defined / launched Point-of-Sale “Next-Gen” program in support of 150,000+ global users• Led EMEA Operations team providing agencies with Project Management / Technical Consulting helping drive booking growth 35%Created / led “Next-Gen” Global Distribution System group in response to market pressure from new start-up competitors• Ran pseudo “Start-Up” innovation team to define and create solution• Implemented solution into GDS supporting 150,000+ agents• Solution drove annual cost savings of $3M+

Southlake, Texas, Us

Led the airline/airport operations product portfolio group, delivering solutions to drive customer value in areas of flight planning/operations, crew planning/operations, airport resource planning/operations, airport passenger/ramp services, airport/reservation agent workflow solutions/consulting, market data analysis services, catering services, and cargo planning/operations.• Grew business from an internal only focus to an industry-leading global airline/airport solution provider with $50M in annual revenue that is now on track to deliver $100M in revenue • Ran full-life cycle product management P&L business operating with a 40% margin• Delivered tangible value to customers often driving 10-20% in operating improvements • Played key leadership role in defining and executing the transformation of the product business from single focused organization to product solution matrixed organization• Led global diverse solution team of over 300 staff including programmers, analysts, product managers, product marketers, project managers and customer support staff• Partnered with sales team and engaged customers to drive new business development across all regions of the globe• Drove on-going merger and acquisition activities, including specific activity in the Americas and Europe, driving double-digit revenue and earnings growth• Delivered solutions across technology platforms, including host reservation/flight operations systems, distributed open systems and mobile wireless application platforms

Dallas-Fort Worth, Texas, Us

Director of Airport Systems – Sabre Decision TechnologiesLed team of solution consultants delivering quality products and services to internal AMR users and initial external clients, with a focus on expanding existing business and developing new business opportunities. Projects supported functional areas including passenger service, ramp service, tower operations, line maintenance, cargo service, flight service and marketing.

Dallas-Fort Worth, Texas, Us

Manager “Airport of the Future” – Sabre Development ServicesLed team of programmers, analysts, project leads and support staff in delivering quality products and services to the AMR users. Projects included passenger service automation, ground equipment tracking, flight information displays, mobile applications, staff administration, flight attendant reporting and handheld baggage scanning applications. Project Lead/System Analyst – Sabre Computer ServicesLed the project team and engaged airport users for the development and implementation of a mobile data communications system for use in airline passenger and ramp services

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Master Of Business Administration (Mba), Management Information Systems, General