Risk Auditor January 2013 - April 2021• Leading thematic reviews for the Risk Assurance team on specific areas within Personal Lines and raise issues and recommend improvements• Complete control reviews within Personal Lines to ensure they are adequately designed and are operating effectively• Research and plan new reviews for testing when regulatory and business changes are made• Subject matter expert on for front line processes within the team• Assist Risk Analysts when reviewing documents such as call prompts for business sign off

• Contributed to an effective First Line of Defence audit team; assessing information against regulatory and technical criteria as well as customer outcomes, using a broad range of brand and product knowledge• Completed the required number of monthly quality assurance audits on Motor, Home, Pet and Travel insurance consultants• Analysed results to produce a monthly report identifying trends and areas for improvement• Completed risk-based testing on different areas to mitigate any risks to the business, collating information and producing timely reports for management

• High performing Sales consultant constantly exceeding sales targets on Home, Motor, Rescue and Pet insurance • Ensuring excellent customer service and regulatory requirements are maintained• Mentor and support the development of new members of the team