High impact professional with more than 20 years’ experience in the healthcare arena, and expertise in all facets of operations, program development, generation of patient growth, process improvement, strategic planning, and financial management. Expertly collaborates with all members of an organization, external stakeholders and vendors to achieve business, financial, cost saving, and revenue generation objectives. Exceptional leadership capability, and proven track record of effective process improvement year on year. Meticulously reviews financial status vs budget, identifies areas for cost saving and revenue generation, creates high level business and strategic plan, and expedites plans to successfully achieve goals. Key promoter of interdepartmental collaboration and utilizes integrative approach to meet all service needs and goals. Performance driven individual capable of providing high-level support and direction to all levels of management, and staff. Recognized as primary supporter and promoter of continuing professional development. Consistently ensures best clinical practice, ongoing education, and regulatory compliance. Superior communicator, respected in the community, a true team builder, will add value from the outset to any new team, where strong organizational skills, drive, and strategic vision, are prerequisites for success.Highlights of my achievements to date:Provide exceptional leadership, direction, and strategic vision for all NCCHA business functions, and efficiently manage day to day operations.Achieved cost saving initiatives, drove revenue generation, and recognized as key contributor to management decision making, through superior collaborative style, with leadership teams.Expertly determined and analyzed financial status, ascertained requirements, created projections, budgets, fiscal statements, and ensured financial integrity through meticulous tracking, verification, and reconciliation of expenditure of budgeted funds.

In the Duke Primary Care system I provide structure, organization, and guidance in support of the division’s vision and main objective – simplifying the process of finding adequate primary care services for families. Through strategic planning, implementation of programs, and administrative direction I’ve incited communication between health system departments, instituted progress, and developed new business strategies enhancing productivity and future growth. My dedication has allowed me to: Slash operating costs by determining fiscal requirements, approving budgets, and verifying reconciliations Generate revenue by increasing market share, bolstering performance, and making sound administrative decisions Foster a strong, team-oriented system by bringing fluidity to departments, resolving issues, interfacing with leadership teams, and serving as liaison https://www.dukemedicine.org/treatments/primary-care

The healthcare field is one of the fastest growing fields in the country - which makes administration and operational management critical to the success of all practices. With this in mind, I strove to institute strategic direction, administer short/long-term policies and procedures, and update staff on changes and standards in the field resulting in more effective and streamlined operations. In addition to improving the practice’s functionality I: Accomplished Human Resource staffing objectives by coordinating personnel functions for 9 physicians and 20 staff members, explaining policies ensuring compliance with practices, and providing direction/coaching Secured finances by determining fiscal requirements, making projections, preparing budgets, assembling fiscal statements, and reconciling budgeted funds Established and maintained open lines of communication by interfacing with physicians, administration, and organizations

By understanding that effective leadership, individual/team work, and sound management are imperative in running a productive, accomplished medical group, I was able to improve workflow, achieve staffing objectives, provide financial integrity, and maintain vital relationships. These factors helped me to expand the group, advance customer satisfaction, and promote future profits. I also: Elevated quality/variety of services by setting up a medical research department and corresponding offices Initiated a 23% jump in profits by suggesting new products after conducting industry research and analyzing supply with demand Permitted future success of 9 new offices through implementation of office policies, hiring top personnel, and serving as advisor