Re-joined the core Portfolio Office as a manager which enable the organisation to achieve its strategic goals by driving delivery performance, improving standards, planning and controlling DCC’s change activities collaboratively. • Building the team capability through leading and supporting on the creation and improvement of processes, managing direct reports building their capability and career progression. Being a leading senior member of the team building a positive and collaborative team which had previously been disjointed and isolated• Created Smart Knowledge Centre site, which is now a single source of truth, easy to navigate central location for training, guidance, templates, artefacts and processes• Led the amendment of ExCo Report Dashboards using Power BI which had a huge number of issues due to poor requirements. I quickly did a huge amount of stakeholder engagement both in gaining requirements and facilitating the rollout of these changes in to a BAU process• Use my previous experience of rolling out a lessons learned process to coach a member of my team who I delegated responsibility to deliver this. This gained widespread interest and is now being rolled out at an Enterprise level• Co-ordinated the delivery of much requested and needed Clarity training through structured sessions which were recorded and published and are used for ‘on demand’ training

The Portfolio Office Change Team manage the process, policy and system for Supplier Contract Change which has delivered over £800m Change in 4 years.• Managed the requirements gathering, testing and rollout of a complex set of Change Management System enhancements which delivered a much-improved system and success supported by positive user feedback• Created a Supplier Contract Change Policy to deliver several required rules and procedures to improve the governance, efficiency, and quality of the process. These requirements were driven from the CEO and included a weekly progress meeting I would present to him and several ExCo members through to completion. • Successfully embedded processes to drive down number of aged changes, ensured adherence to policy and internal SLA’s.• Introduced improved reporting capability including supplier performance reporting, various commercial trend data analysis, financial reporting analysis and internal performance analysis • Managing regular stakeholder relationship with DCC’s big 3 Suppliers and several of DCC’s functional teams• Line management responsibilities of the Portfolio Office Change Team including managing their career development and seen successful progression

Appointed to join Portfolio Office in the early stages of initiation to create and manage processes aligned to core functional areas and implement these aligning to the Project Management Practise and Project Management Office. • Leading member of Portfolio Office going through huge change, working with key stakeholders to embed core processes and maintain alignment with key teams • Implementing a change delivery methodology gating framework and process across the portfolio. This included designing, training and transition in to BAU.• Created an assurance process with suite of questions broken down in to functional areas which align to a scoring matrix with clear definitions. This was accompanied by a reporting document to show progression of portfolio maturity.• Responsible for reviewing and improving newly implemented risk and issue management process • Identified and created full inventory of programmes and projects across a complex portfolio and built within PPM tool

Appointed to join a newly created Portfolio Office team to enable efficient & effective delivery of change through supporting & assuring the application of change governance methodology providing an aggregate view across the Portfolio at an Executive level. • Was a key part in expanding and shaping the team’s capabilities and embedding the end to end delivery framework, processes and controls• Created and maintained the portfolio delivery plan, tracking critical milestones, dependencies and deviation from plan. Also created planning standards for all project managers to follow and worked with them to improve the overall quality of plans and have a consistent approach to planning.• Created a new monthly executive portfolio status report working with the executive team to understand their requirements and produce a report that added value• Created new processes for dependency management and lessons learnt and then rolled these out successfully which are now managed and used across the portfolio• Led and facilitated portfolio meetings including decisions on gateway submissions and project prioritisation• Maintained portfolio risk and issue register, tracking mitigation, managing the effectiveness of key controls and aggregate analysis of project risks & issues• Tracking costs and benefits for all projects and producing an aggregate view to assist with gateway and prioritisation decisions• Led resource management process working with resource managers to manage capacity and provide an aggregate view for the portfolio to assist with decision making• Managed the change control process and decision forum to ensure impacts and decisions are effectively considered, communicated and actioned• Advanced knowledge of using CA PPM (Clarity) including back end configuration skills

Joined newly created PMO function to help expand and shape the vision and objectives of the team and support multiple projects and business areas.• Helping to shape the newly created PMO team vision and objectives• Responsible for creating, tracking and updating multiple project plans some of which have dependencies on each other. They show baselines and slippage against original planned dates using MS Project• Providing support to multiple project managers on a day to day basis to assist them with planning and running of projects from end to end through the project lifecycle• Producing a high level programme plan and pipeline which includes all the critical milestones of the projects• Providing regular status and highlight reports to a variety of stakeholders including senior management• Maintaining RAID logs to record risks, issues, assumptions and dependencies to help be proactive in identifying when contingency plans need to be put in place• Leading and facilitating regular delivery board and steering board meetings for each project• Resource planning to estimate number of FTA required to complete plans against agreed timescales• Co-ordinating lessons learnt review meetings which feed in to a central log• Creating standard operating procedures and repository of project templates• Building stakeholder relationships with business areas that did not have a governance structure in place to help them understand the benefits of PMO• Maintaining and tracking the processing of purchase orders and payment of invoices

Appointed to join a newly created SAP Centre of Expertise which turned in to working within a project team and a delivery management role as part of the biggest multi-million transformation programme in Nationwide's history implementing the SAP Banking platform to replace the very outdated Unisys system. • Working in a delivery management role co-ordinating the process of getting work packages from a build environment in to a live environment meeting critical deadlines to match business requirements • Understanding and working to project timelines to deliver work packages on time using MS Project• Building strong working relationships with key stakeholders that supported the lifecycle process of getting a work package through the environments to provide an efficient and affective service

Appointed to work in the project team for delivering the Configuration Management Database (CMDB) and new Change Management process to align with it. This was a new database to incorporate all of Nationwide's hardware and systems and would be used to support and improve the current Change Management process.• Working with IT Service Managers and teams across IT to populate the CMDB with information and constructing system models and relationships• Testing the CMDB and new proposed Change Management process, raising defects and fixing issues assigned to me• Working closely with Change Management to integrate the CMDB with the Change Management process

Appointed to work within the Release Management team in IT Service Delivery • Working as part of a project team to co-ordinate and deliver software rollouts to Nationwide’s technology infrastructure including retail branches, head office and ATM's• Using risk management when creating roll out plans to stop the potential risk of any department having its services brought down

Appointed on secondment to work within the Payroll team in HR• Responsible for employees’ payroll changes and queries• Showed a high level of detail and accuracy when doing various payroll calculations • Achieved strict targets and deadlines, so that all employees received their salaries correctly

Appointed to work within department dealing with savings accounts• I was worked on many different processes within the department to account for peaks with various products. Due to my ability to learn quickly I soon became one of the most experienced members of the department which allowed me to be very flexible and help cope with demand.• Working with customers on a daily basis and being able to communicate with them effectively both written and on the phone. I would have to deal with queries relating to a complete cross range of the various products Nationwide have to offer. • I implemented many business improvement ideas to make the processes quicker and more effective• Due to my experience I was asked to briefly support a project team implementing a new system but ended up doing a significant amount of work for them working way above my level at the time. I made sure that the IT members of the project team understood the business requirements and worked with them to deliver a suitable solution. This included input at workshops, testing, writing documentation and delivering training and support

Appointed to work within the Nationwide Life Insurance department as a reconciliation advisor. • Reconciling Nationwide Life Insurance products sold by Financial Consultants• Liaising with Financial Consultants and Financial Review Assessors when dealing with any issues or errors I found