Specialize in talent acquisition and matchmaking for tech projects, driving strategic sales initiatives, and cultivating relationships with agency principals.

Orchestrated client relationship management, adeptly resolving escalations, and spearheading expansion into new business avenues.

Championed business growth from $7M to $30M in billings, expanding the sales team from 2 to 6 members and directing strategic sales efforts.

Pioneered the growth of billings from inception to $7M, overseeing the evolution of a startup into a full-service firm.

+ Maintain and grow reputation to ensure top quality customer service and overcoming any customer concerns or complaints.+ Establish and maintain good working relationships with customers to encourage repeat and referral business.+ Exceed customer expectations on a daily basis.+ Schedule appointment requests and handle unscheduled service visits. + Obtain customer and vehicle data prior to arrival when possible.+ Ensure customers receive prompt, courteous and personal attention, and actively listen to their concerns.+ Manage effective repair of their vehicle within the processes and procedures as set forth by the dealership.+ Recommend and sell repairs and services necessary to maintaining their vehicle, and express the value of maintaining their vehicles in accordance with manufacturers’ specifications.+ Dispatch diagnostic and repair work to the most appropriately skilled technician, communicating time promised for delivery and any special handling instructions.+ Manage relationships between customers and other dealership personnel. + Ensure compliance with manufacturer's factory warranty policies and procedures.