Chief Operating Officer (COO) at Techware, a specialist IT security and strategic managed services provider. Techware works with a range of industries including Not- For Profit, Community Health, Pharmaceutical, Small Government, Retail, Professional Services, and Manufacturing.As the COO it is my role to design and implement business operations, establish policies that promote company culture and vision, and oversee operations of the company and the work of executives. I like to think of my role as joining the dots between technology, customers and our support team. This involves ensuring everyone knows what to do, customers' expectations are met and that they understand the technology abilities and limitations.At Techware my focus as COO is on policy and procedures. In particular, I look for gaps and areas of improvement in our operation and service delivery. My goal is to provide complete IT management that is measurable and aligns to our client's business strategies. The most rewarding part of my job is seeing the joy in our clients when they realise the positive changes, we have made for them and their organisation.We are primarily a people business. Technology is our expertise; however, our customers goals and aspirations are always at the heart of our service. Unlike other IT partners and MSP’s, we don’t just provide a service. Instead, we consider our customers to be an extension of our team:• We CARE.• We take OWNERSHIP.• We GIVE you more.Techware is the COG in your business keeping you secure, efficient and productive. We achieve this through delivering scalable IT services, combined with an expert and customer-first approach.For a free consultation regarding your IT requirements, connect with me here on LinkedIn or contact the team on 03 8542 7333 or online at techware.com.au