Chris Simpson Email & Phone Number

Whitley Bay, Gb

• Create and execute the delivery of sales within two routes to market with differing priorities, objectives, and operating models.• Ensure both financial and sales targets are met on a quarterly basis by working with product P&Ls, Operations, Base Management, Finance and Marketing.• Clearly playback trading performance, risk mitigation and opportunities, articulating complex problems and solutions to a non-technical audience. • Manage the end-to-end delivery of commercial projects, driving optimisation in both outbound and inbound markets.• Successfully manged relationships between multiple stakeholders with competing priorities and goals.• Delivered of £300 million revenue to Sky per year through direct sales channels (Sky Mobile)• Consistently delivered the highest Inbound and Outbound sales rates across 2021, 2022 and 2023 (H1) (TV Retention)

Newcastle Upon Tyne, Northumberland, United Kingdom

• Managed the commercial cross-sell strategy in contact centres and engineers responsible for the delivery of £200 million revenue to the business.• Ensured the commercial success of the Service area; delivering 1.2 million sales in 2021, the highest sales recorded in the estate.• Introduced long term strategy to drive collaboration between operational and commercial stakeholders, ensuring that commercial activity changed Service into a profit centre.• Created clear product roadmaps for existing and new products across all forms of customer intent.• Ensured that insight and data was surfaced to make better tactical and strategic decisions and highlighted opportunities for customer growth.• Cultivated an environment that allowed for ownership of initiatives, idea generation and clarity of objectives throughout each financial year.

London, England, United Kingdom

• Coached and developed a team of 25 FTE; creating an environment that focused on success through teamwork, innovative ideas, and a high level of engagement.• Led and facilitated the delivery of all strategic and trading related activity including offer development, forecasting and risk/opportunity analysis for all Sales through Service activity in Digital, Home Service and Contact Centres (UK In house, and Global Partners).• Managed key relationships and priorities across the commercial team and the operation to deliver business objectives.• Delivered insight and analysis which underpinned commercial decisions within the service area though logical and well thought out presentations.• Used critical thinking to solve complex problems and present solutions in a simple and effective manner.• Understood emerging sales trends and proactively made decisions to capitalise on them.

Newcastle Upon Tyne, United Kingdom

• Responsible for the strategic delivery and trading performance of all targeted products within the Sky Portfolio across our contact centres, UK and Internationally.• Managed stakeholder relationships across the Commercial, Marketing, Operations and Finance; setting clear objectives and expectations.• Project managed campaigns, creating clear strategies that brought together operational, analytical and support functions.• Provided comprehensive analysis and insight to drive cross-sell performance in service.• Understood and responded to customer purchasing and interaction habits.• Delivered solutions to complex problems including reporting and process improvement.

Newcastle-Upon-Tyne, England, United Kingdom