Chris Simpson Email & Phone Number

United States

Responsible for provisioning surveillance cameras into video gateways and configuring virtual network video recorders for sites. Also tasked with updating existing sites when hardware was added, removed, or swapped.

Support of web hosting clients in a Linux CPanel environment. - Email, CMS, billing support.

Desktop Support – Responsible for Tier 1 and 2 issue resolution with multiple customers in various lines of business. Supported customer application suites, along with all desktop, laptop, and mobile devices. Connectwise Manage ticketing system and Connectwise Automate RMM management control software used to remotely support a large stable of companies as the MSP (Managed Service Provider) of record. Network Operations Center – Responsible for hands-on support at tier 2 datacenter for various clients. Monitoring of circuit, site status, power, and cooling systems. Admin/Deployment – Responsible for creation of new user accounts in Office 365 and Active Directory, system OS and application builds for various companies prior to deployment, and licensing for DropBox and Adobe suites. Accomplishments: MCSA Windows 10 Certification

Houston, Texas Area

Computer desktop support with deployment, troubleshooting, and replacement.● Communicating with clients and scheduling the replacement of end of warranty equipment.● Troubleshooting of minor software issues.● Recording any status updates on clients within Servicenow tickets.

Compucom - May 2014 to October 2015Deskside Support Technician (GE)computer system troubleshooting, configuration, and replacement● Run diagnostics Dell, Lenovo, and HP laptops, desktops, smartphone devices, monitors to determine source of reported user problem. Using a parts ordering system to request replacement hardware as needed or backing up the user system when reimaging using in house imaging processes and software.● Xerox copier and HP printer support including installation from network and local printer configurations for email, network printing, and faxing.● Network Troubleshooting - VPN installation/Configuration, Wireless Adapter install/Configuration, DHCP troubleshooting, etc.● Software Troubleshooting - MS Office Word, Excel, PPT, Outlook 2007/2010, Adobe Acrobat/Reader 7+, BigEdge VPN Client, Internet Explorer 7+, Adobe PDF, Oracle client, McAfee single sign on and encryption.● Use of Active Roles services to manage the add or remove user access to groups for software or folder access, set local admin account on remote system.● Virus Mitigation - Using provided tools to remove infected objects, repairing damage from malicious software, and preventing further infestationInfrastructure SupportComputer Technology Operations supportSupport migration of windows printing to cloud based technology● Assist in creating documentation and process for moving printers to Cirrato Cloud Printing.● UPS device update to provide monitoring alerts for events○ Configuration of device notification to email necessary contacts of alerts to UPS.○ Update system information on local area devices for location identification and reporting● Support of changes and other infrastructure projects.

Prepared new/reissue desktop and laptop hardware installs by imaging and migrating user dataPassword resets and account unlocks when requiredCalled in warranties on failed laptops, desktops, and various other hardwareSupervised installation and delivery of new copiers and printers in designated locations.Configured network and email settings on copiers for scanning and printing. Managed 2003 and 2010 print server for printer queue configuration and publishing to the network.Performed troubleshooting of printer hardware.VPN (Cisco AnyConnect)/Network troubleshootingSoftware Troubleshooting (Office, Acrobat, IE, etc.)System cleanup(Reclaim free space, virus removal, PST compression, etc.)