Chris Smith Email & Phone Number

Vancouver, British Columbia, Canada

Greater Chicago Area

Front of House Manager- Designs and programs Goodman Theatre marquee sign. Manages lighting and sound for Education & Community Engagement Center.- Supervises, recruits, trains and hires 25+ front of house staff, including developing four full time direct reports for additional duties. Reallocated responsibilities during pandemic-related closure to minimize headcount reduction and downtime. Schedules to meet fluctuating demand and processes hourly payroll. - Independently sources… Show more Front of House Manager- Designs and programs Goodman Theatre marquee sign. Manages lighting and sound for Education & Community Engagement Center.- Supervises, recruits, trains and hires 25+ front of house staff, including developing four full time direct reports for additional duties. Reallocated responsibilities during pandemic-related closure to minimize headcount reduction and downtime. Schedules to meet fluctuating demand and processes hourly payroll. - Independently sources gift store merchandise and selects food and beverage for bars and sponsor lounge. Grew gross annual sales to $600,000 USD, measuring an increase of $50,000 over 4 years.- Manages on-site patron satisfaction for simultaneous events including theatrical productions, educational programs, and board meetings for multiple venues within Goodman Theatre building. Maintains cleanliness and ensures timely maintenance of all front of house areas. Show less

Greater Chicago Area

House Manager / Concessions Manager - The Chicago Theatre- Worked with Director of Event Services and Main Theatre House Managers to ensure smooth operations during dual-show events. Directed patrons and assisted with seating issues.- Composed all house, medical, and incident reports and usher payroll (Microsoft Word, Excel).

Chicago, Illinois, United States

Tour Guide - The Chicago Theatre- Lead hour-long historical theatre tours for groups of up to 50 guests. - Sold tickets and theatrical merchandise; balanced cash box at end of day.

- Greeted and assisted patrons attending Shakespearean, Children’s and World Stage Events.- Staffed events such as annual Gala, New Year’s Eve, and other private events.- Provided Facilities Department assistance as needed to prepare event spaces.

- Led 1800+ tours in living history roles. Served as an event host and entertainment.- Prepared seating and displays, served as outdoor guard, and worked setup and breakdown for events such as weddings, small parties, and formal galas.