Christine Snow Email & Phone Number

Albany, Ny, Us

Albany, Ny, Us

United States

United States

• Leads retail branch, deposit and loan operations, and Customer Care Center for $3B organization.

Glens Falls, New York Area

• Manage network of 40 branches with $2.6M in retail and municipal deposits in a seven county market.• Develop and oversee implementation of retail policies, products and strategies as well as set branch sales goals.• Oversee referrals, customer service, branch administration, retail loan originations.• Develop, recommend, and implement business plans, operational procedures, and system utilization.• Lead the implementation of system changes to support new products, ensure… Show more • Manage network of 40 branches with $2.6M in retail and municipal deposits in a seven county market.• Develop and oversee implementation of retail policies, products and strategies as well as set branch sales goals.• Oversee referrals, customer service, branch administration, retail loan originations.• Develop, recommend, and implement business plans, operational procedures, and system utilization.• Lead the implementation of system changes to support new products, ensure system integrity, and recommend program changes to efficiently and effectively support services offered.• Develop annual budget and allocate resources to meet Board-approved objectives.• Manage, coach, and counsel a staff of 215 employees to meet department goals, achieve performance standards and encourage continuous improvement for career development. Show less

Albany, New York Area

• Managed 35 branches with $2.7B in deposits in the Albany/Hudson Valley Market. • Coached and developed branch managers to obtain sales, service, risk and operational goals.• Successfully transitioned branches to 2015 operating model, which included role and scorecard changes.• Collaborated with Market President and other business leaders to achieve company objectives.• Achieved “green” score in all operational metrics.

Albany, New York Area

• Managed operations, resources and talent work for 145 branches throughout Westchester County and Long Island, NY and upper NJ supporting the Area Executive and 11 Market Managers. • Proactively identified performance gaps and remediated through process improvements to achieve goals.• Influenced strategic decisions regarding staffing and talent, and conducted quarterly talent assessments to enable comprehensive succession planning. • Led design of four ongoing Northeast… Show more • Managed operations, resources and talent work for 145 branches throughout Westchester County and Long Island, NY and upper NJ supporting the Area Executive and 11 Market Managers. • Proactively identified performance gaps and remediated through process improvements to achieve goals.• Influenced strategic decisions regarding staffing and talent, and conducted quarterly talent assessments to enable comprehensive succession planning. • Led design of four ongoing Northeast Region professional development programs for over 3,500 employees. • Designed performance improvement program resulting in region-wide implementation and sustained execution.• Managed significant work force role changes and reductions to retain top talent and right-fit employees for improved results while meeting organizational targets.• Facilitated advisory council team to engage employees in sales and service process improvements. • Received the Top Performer Award in 2013. Show less

Albany, New York Area

• Led customer satisfaction work on national team supporting North Region covering upstate NY, ME and VA.• Performed analysis, coached peers and implemented service process improvements. • Achieved excellent scores in franchise for overall satisfaction at 86% and problem handling at 45%. • Participated in major sales process redesign work for customer relationship building strategy, facilitated program rollout and coached for sustainment.• Assumed Associate Readiness… Show more • Led customer satisfaction work on national team supporting North Region covering upstate NY, ME and VA.• Performed analysis, coached peers and implemented service process improvements. • Achieved excellent scores in franchise for overall satisfaction at 86% and problem handling at 45%. • Participated in major sales process redesign work for customer relationship building strategy, facilitated program rollout and coached for sustainment.• Assumed Associate Readiness role taking on employee development and process improvement responsibilities.• Received the Top Performer Award in 2012. Show less

• Managed all service, sales and operations activities for retail network of 65 branches with approximately $3B in consumer deposits and approximately 400 employees. • Ensured continuous process improvement and results through market strategy, coaching and accountability.• Led cultural, process and system transition from Fleet Bank to Bank of America while increasing total product sales.• Improved employee satisfaction by 47 points during bank transition for #3 score… Show more • Managed all service, sales and operations activities for retail network of 65 branches with approximately $3B in consumer deposits and approximately 400 employees. • Ensured continuous process improvement and results through market strategy, coaching and accountability.• Led cultural, process and system transition from Fleet Bank to Bank of America while increasing total product sales.• Improved employee satisfaction by 47 points during bank transition for #3 score nationally• Ranked #13 of 109 markets in Division in 2011 exceeding goals in Consumer and Small Business Relationships, Deposit Balances and Products while maintaining operational integrity and team volunteering over 5,500 hours.• Received top performer rankings in role: overall top 3% performance ranking #5 out of 154 national markets for Award of Excellence 2006, Top 10% for Award of Excellence 2007, 2008 (2009 program suspended). Show less

Albany, New York Area

• Responsible for all service, sales and operations activities for retail network of 174 branches with $5B in consumer deposits and 1100 employees located from Newburgh to Buffalo.• Exceeded sales and revenue goals and achieved distinction in key areas such as 125% growth over previous year in consumer demand deposit accounts and 115% growth in home equity bookings.• Maintained strong operational controls resulting in a 97% pass rate for branch audits.

Albany, New York Area

• Managed 33 branches with $1.2B in deposits and 220 employees exceeding all revenue and production goals.• Managed new platform investment program to finish #1 in the Bank with over $14MM. • Recognized at Top Performers' Events for 1998 and 1999 performance.

Albany, New York Area

• Managed sales and service process for eighty-four branches in eastern NY area from Plattsburgh to Newburgh.• Responsibilities included the development of promotions, management of customer outreach and business events.• Developed and conducted product and sales training for branch staff and district managers.