Part of the Mid Market team, helping customers with everyday business and delivering technology solutions by providing the best managed service offerings and technologies. Account Management of long standing clients using strict business processes ensuring they get the same great customer experience they are accustomed to. Area of expertise include cloud technologies and cyber security, via a broad portfolio of products, and supporting business owners / decision makers through solution design and implementation.

One of the original shareholders of the business, working with the original team to start C24 in 2009 and played a central management role in its ultimate acquisition to the Six Degrees Group.Maintained high customer retention and developed impelling business logos which brought significant financial results and achieved yearly dividend payments.Regulated client account activity records, pursue problem resolution, and identify key indicators for issues and sales opportunities. Devised and formulated effective IT order processing procedures and maintained high level supplier relationships. Delivered strategic vision and direction to clients and internal sales teams for the improvement of occupancy levels. Proposed complex technical design solutions for high profile clients and supported team during sales pitch. Conducted board meetings to identify and align company programmes with organisational goals on a monthly basisKey Contributions: Developed three business products which underpinned C24’s growth and business success which returned EBITDA growth figures on an annual basis. Organised/led a team to manage all vendor and supplier relationships, which constantly negotiated better cost prices by 20% / 30% during client budget development. Maximised overall revenues and profits which grew year on year which was a result in improving sales and reducing purchasing costs by hitting KPI’s Established and maintained robust relationships with key IT vendors in the IT market enabling higher profit margins across the business. Boosted continue growth by achieving high levels of customer and staff satisfaction.

Oversaw activities associated with account management, purchasing and commercial management operations to ensure successful execution of specific tasks within deadlines.Regulated all IT purchasing activities, including generating and monitoring purchase orders.Led a diverse range of purchasing and logistic functions to reduce cost and complexity.Prepared and formulated proposals for new and existing clients.Streamlined overall sales and business development activities, remained updated with market ongoing trends.Key Contributions: Contributed to the MBO team efforts in acquiring and establishing the NSi business from the Logical UK. Strengthened rapport with vendors which reinforced in reducing overall cost by 25%.

Main internal resource for sales teams during proposal production and technical advise• Supporting internal sales teams with quotations and obtaining the best costs possible.• Providing purchasing cover for the team.

First line call resource for clients software issues • Software support for clients financial packages.• Software design of bespoke systems tailored to the requirements.• Design of the company’s first website.