Chris Solomon Email & Phone Number

Chicago, Il (Remote)

Ensure continued customer success and drive revenue growth through strategic leadership and product innovation. Communicate with customers to discover needs and preferences, and then relay findings back to the engineering team for roadmap design. Steer the full project management lifecycle, including feature planning, testing, installation, troubleshooting, and upgrades with a customer-centric approach.Key Accomplishments: ► Launched a video platform to enhance transparency and build trust between customer and dealers by clearly explaining why certain work needs to be done► Began the integration of a multi-point inspection tool, which increase process efficiency for dealers► Achieved a 97% retention rate in a platform that allows customers to leave at any time► Helped the company increase sales from $20K to $1M throughout tenure► Swiftly identified and resolved customer problems to maintain positive relations► Grew account base from 40 customers to over 1,500 throughout tenure

Chicago, Il (Remote)

Enhanced customer satisfaction for enterprise-level accounts and boosted revenues each year. Effectively communicated the value-add to sell new packages, renewals, and add-on features for continued business growth.Key Accomplishments: ► Managed 357 accounts spanning four time zones across the United States► Increased revenues from $10K per month to $100K per month, delivering top ROI while helping dealers automate processes► Maintained a 99% client retention rate by swiftly solving problems and providing one-on-one support► Grew recurring revenues by $13K each month by working with a marketing company to promote new feature ► Recognized as technology SME and trained personnel on software

Chicago, Il (Remote)

Traveled extensively to deliver hands-on support and provide swift problem solving assistance to service advisors, automotive technicians, and parts and sales associates.Key Accomplishments: ► Designed and launched a LMS system with a lesson plan, video, and test using SmarterU, which slashed travel expenses while still helping dealers’ increase performance outcomes► Created content to upload to the LMS and integrated gamification to support learning► Significantly increased customer satisfaction and success, while making strides to boost the company’s bottom line

Chicago, Il (Remote)

Provided integral assistance with customer success, sales, training, and support initiatives during initial launch stages of a startup.Key Accomplishments: ► Collaborated to build a positive brand image and generated interest in the brand new product► Secured 40 accounts and ensured the delivery of superior service at all times► Interviewed and hired multiple personnel to help grow the company

Fox Lake, Il

Boosted sales while effectively overseeing various functions, including hiring, training, performance evaluating, customer relations, conflict management, pricing, merchandising, and displays.Key Accomplishments: ► Grew sales 14.91% in one year, which equated to an increase above $16K► Overhauled the inventory management process to improve efficiency and scheduling► Coached and motivated employees toward continued professional development

Antioch, Il

Handled interviewing, hiring, firing, disciplining, scheduling, and payroll for one high volume store.Key Accomplishments: ► Supervised a staff of 175 and helped 20 individuals earn promotions to management-level roles► Ranked #5 out of 200 HR associates in the first year and #7 out of 210 HR associates in the second year

Merchandising and managing a team of individuals to keep our area clean and well stocked.

Bachelor Of Science - Bs, Business Administration And Management, General And Human Resource Management

Associate Of Science (A.S.), General Studies