Analyzing and supporting combined budgets portfolios of 28M for vice presidents and Sr. Directors of our Data Governance and Software Engineering teams to ensure we remain within variance. Processing requests to add, change and modify portfolios headcount requests via SmartSheets. Created previously undocumented processes for the Business Operations team related to hardware/software and scope of work (SOW) contracts for master data management solutions (Informatica) and data governance software (Collibra).

Collaborating with multiple team members to support initiatives and concepts to improve productivity. Serving as team's subject matter expert for SharePoint and reporting through MS Excel.

Coordinated implementation of a five-store pilot project for the Discount Tire Appointment application.Oversaw the completion of a 1000+ store rollout for the Store Mobility (Visit The Vehicle) project. This project was completed six weeks before schedule, delivering over 7500 handheld devices to Discount Tire locations via Smartsheets.Supported multiple Project Managers with scheduling, weekly reporting, and coordinating technical resources to ensure roadblocks were removed and project timelines remained on schedule.

• Oversaw the implementation to provide 7.5k user upgrades from WIN7 to WIN10 to ensure smooth software delivery and continuity of operations. • Served as a subject matter expert for implementation change requests to large administrative network locations 5-year refresh project. • Coordinated scheduling and technical infrastructure to provide Wells Fargo Advisors branch upgrades and moves of IT service responding to business needs for capabilities and flexibility. • Achieved 98% successful OS conversion rate of OS resulting in a nearly perfect and timely implementation of needed IT services.

• Served as a subject matter expert to customers utilizing Geotab Electronic Data Logging devices and fleet management software. • Oversaw day-to-day account activities for the largest wine and spirits distributors in the US, with a combined fleet of over 4,000 assets. • Coordinated 3rd party installation/repair services for 35 locations and 1800 vehicles

• Coordinated upgrade of branch telephone services from Centrex/PRI to Verizon VoIP.• Facilitated over 50 VoIP ports with Verizon and internal project teams.• Successfully ported 99% of branches assigned. • Analyzed customer service records from various carriers to ensure successful transitions.• Provided timely project updates to up to 4 internal departments. • Coordinated maintenance windows for onsite network equipment (routers, switches).• Worked with 3rd party vendors to arrange onsite maintenance and services.

• Coordinated upgrade of branch telephone services from Centrex/PRI to Verizon VoIP.• Facilitated ports with Verizon and internal project teams.• 99% successful conversion rate of branches assigned.• Analyzed customer service records from various carriers to ensure successful transitions.• Coordinated maintenance windows for onsite network equipment (routers, switches).• Worked with 3rd party vendors to arrange onsite maintenance and services.

• Facilitate installation of Ethernet, T1 and above circuits.• Maintain high quality control standards (achieved 92.67% score/team average 91.64%).• Identify potential service roadblocks to ensure projects remain within service level agreement.• Provide timely project updates to maintain proper communication between internal departments.• Resolve issues in a timely manner to reduce escalation ensuring customer satisfaction. • Interface new and service upgrades with international carriers.• Prioritize work load to meet and exceed order requirements.

• Account Management• Vehicle Mount Sales (RAM Mounts, Gamber-Johnson, Havis)• Rugged Laptop Sales (Panasonic, Trimble, Getac, Motion Computing)• Problem Resolution • Customer Service• Customer Retention• Product Consultant• Data Entry• Customer Advocate

• Account Management• Contract Negotiation• Account Activity Scorecard• Problem Resolution • Customer Service• Customer Retention• Product Consultant• Data Entry• Face-to-Face Customer Presentations • Customer Advocate• Invoice Review• Contract Renewals• Proactive On-site Account VisitsSales Support Manager 04/08-05/10• Contract Reviews• Customer Retention• Credit approvals • Process Improvement• Performance Evaluation • Vendor Relations• System Development Accomplishments: Increased monthly recurring revenue by 18% over the 3rd and 4th quarter of 2011. Increased customer in-contract percentage from 47% to 75%. Oversaw a team of 7 Sales Support Specialist/Coordinators providing support to over 70 Account Executives. This team entered an average of 300 orders per month within 72 hours of receipt of order packet. Assisted in reducing time of service delivery from 30 (analog products) - 45 (T1 and above) days to 15-30 days.

• Account Management• Project Management • Inside/Outside Sales• Customer Training/Implementation • Vendor Relations Accomplishments: Oversaw the successful deployment of a 325 unit wireless modem cards for Ryland Homes. Contacted and trained over 200 users on an online ordering system.Specialized in introducing mobile tracking device solutions into our customer base. Attributed to the success of Walsh helping them become the #1 Sprint business solution partner in the Western Region.

• Managed up to 8 support Technicians• Systems Development• Organization Development• Customer Training/Implementation • Account Management• Project Management• Performance Evaluation and Measurement• Customer/Dealer Retention • Hiring/Dismissal authority• 3rd Party Vendor Negotiations• Expense Control• Training and Development• Invoice Reconciliation Accomplishments: Received 2006 Leadership Award for “Outstanding Dedication and Commitment to the Success of Trimble Mobile Solutions”.Developed a factory installation process for Sprint, LTD to perform wiring and antenna installation prior to vehicles being delivered to the field. This process saved TMS over $300K annually in 3rd party expenses.Oversaw three separate successful deployments of over 4,200 Sprint, LTD vehicles

• Managed 40 technicians/volunteers• Problem Solving• Budget/Event Planning • Project Management• Cost Analysis• Scheduling• Expense Control • Customer Service• Strategic Planning• Telecommunications NetworksAccomplishments: Managed the installation of 1192 end devices (PBX, Centrex, Xerox reprographic and printing, CATV, wireless, cabling (fiber, CAT3/5) for the Salt Lake Ice Center in less than 48 hours. The installation was completed 20 hours ahead of schedule. Maintained/analyzed a 1.8M budget that came in 2% under variance for this venue.

• Managed 21 Technicians• Process Improvement• Circuit Testing/Activation• Expense Control• Hiring/Dismissal authority • Systems Development• Organization Planning• Scheduling• Goal Setting• Customer Service• Team Building • Employee Training and Development• Performance Evaluation and Measurement• Communications Carrier Relations

• Managed 15 Technicians• Process Improvement• Circuit Testing/Activation• Expense Control• Hiring/Dismissal authority• Verbal/Written Outage Notification• Telecommunication Networks• Systems Development• Organization Planning• Scheduling• Goal Setting• Customer Service• Team Building• Emergency Response System• Employee Training and Development• Performance Evaluation and Measurement• Communications Carrier Relations• Change Control Process• Career Counseling