Chris Sousis Email and Phone Number
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Experienced Relationship Manager with a demonstrated history of working in various roles in tech. I was responsible for building multiple support teams, including policy creation, policy enforcement and content creation at Etsy. Transitioned to Payments Relationship Management where I built and maintained multiple external relationships with various service partners. Most recently I was tasked with managing various relationships and projects for Meta’s Payments Operations team. I’m a tech veteran who is skilled in Customer Support, People Management, User Experience, E-commerce, Relationship Management, Contract Negotiations and Communications, among other skill areas. Beyond tech I have a wide ranging background including people management in a quick service restaurant, SEO experience and 4+ years experience in the radio industry, both on air and off.
- Website:
- facebook.com
- Employees:
- 77517
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Program ManagerFacebook Dec 2019 - PresentAustin, Texas AreaManaged key partnerships with payment processors, banking partners, and charitable giving partners.Identified pain points in payment processing and payout systems, leading to targeted improvements that enhanced overall efficiency.Coordinated cross-functional teams, including engineering and legal, to facilitate successful integrations with new third-party partners.Acted as a key stakeholder in negotiations with third-party partners, advocating for favorable terms and conditions that aligned with the company's interests.Assessed the existing charitable giving processes and implemented improvements.
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Relationship Manager; Payment OperationsEtsy Dec 2016 - Aug 2018BrooklynSkilled at building streamlined systems and processes and managing multiple relationships, internal and external. -
Seller Services Support ManagerEtsy May 2014 - Dec 2016Hudson NyDuring my time as manager of Seller Services Support I grew the team from 4 to 14, maintaining a team of 14 for more than 18 months. The work focused on balancing the varied needs of a large team with the needs of the company and our clients. My team was responsible for supporting the marketplace's core profit driving products while maintaining 24 hour turnaround times. Skilled at developing direct reports, writing mass audience communications, building scalable systems for managing support volume and managing spikes in volume during outages/issues.
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Billing Support LeadEtsy Aug 2013 - May 2014Hudson NyDuring my time as Billing Support Lead I developed the company's approach to billing support. A major focus of this work was developing strategy around leniency, email content and policy enforcement.
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Payments SupportEtsy Jul 2012 - Aug 2013Hudson NyI was hired as part of the initial team hired to support the company's newly launched payments platform and played a pivotal role in the development of our support model and maintaining quick turnaround times.
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Internet Marketing SpecialistInternet Marketing Ninjas Sep 2009 - Feb 2012Clifton ParkAmong top performing specialists throughout my time at InternetMarketingNinjas.com. Received regular bonuses as recognition for performance.
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Morning Show ProducerTownsquare Media Feb 2004 - May 2008Schenectady NyProduced the Sean and Richie show for 107.7 WGNA-FM in Albany. The show was Arbitron rated #1 in Albany market for the duration of my time as producer, both overall and in mornings. In addition to producing duties I hosted my own live Sunday afternoon show, "Sundays with Sousis" and was the first choice for fill-in duty when hosts would take vacation, including during the morning timeslot. Hosted paid live events regularly at car dealerships, restaurants and bars among other businesses.
Chris Sousis Skills
Chris Sousis Education Details
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Broadcast Communications -
Broadcast Communications
Frequently Asked Questions about Chris Sousis
What company does Chris Sousis work for?
Chris Sousis works for Facebook
What is Chris Sousis's role at the current company?
Chris Sousis's current role is Relationship Manager / Payment Operations / Support Manager / People Management.
What is Chris Sousis's email address?
Chris Sousis's email address is sousis@fb.com
What is Chris Sousis's direct phone number?
Chris Sousis's direct phone number is +171885*****
What schools did Chris Sousis attend?
Chris Sousis attended New School Of Radio And Television, Hudson Valley Community College.
What skills is Chris Sousis known for?
Chris Sousis has skills like Business Relationship Management, Staff Management, Payments, Communication, Customer Support, Business Process Improvement, Writing, Social Media Marketing, Social Networking, Social Media, E Commerce, Staff Development.
Who are Chris Sousis's colleagues?
Chris Sousis's colleagues are Peter Woulfe, Jk Khan, Roshik Tv, Eldar Dzombic, Johan Anacona Jimenez, Raveena Sodhi, Süleyman Badem.
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